Front Desk Dental Coordinator/Administrative Assistant

Job Overview
About the Company
Bath Family Dentistry is dedicated to providing exceptional dental care in a welcoming and patient-focused environment. Our practice values professionalism, attention to detail, and creating positive experiences for every patient from their first interaction with the team until the time they leave our office.

Postion Summary
We are seeking a highly organized, personable, and detailed-orientated Front Desk Coordinator/Administrative Assistant to serve as the cornerstone of our patient experience. This individual will be the first point of contact for our patients and will play a vital role in ensuring smooth daily operations, efficient scheduling, and outstanding patient care. The ideal candidate understands dental workflow, insurance processes, and the importance of delivering exceptional service from the very first phone call.

Experience and Skills Required:
Previous experience in a dental office setting (required)
Strong knowledge in dental terminology, workflow, and insurance processes
Proficiency with dental practice management software (Eaglesoft)
Excellent organizational skills with keen attention to detail
Outstanding interpersonal and customer communication skills
Professional phone manner with the ability to manage multiple lines and multitask
Strong service orientation with a warm, welcoming demeanor
Key Responsibilities:
Manage patient scheduling to maintain a productive and efficient appointment calendar
Verify dental insurance eligibility and explain benefits clearly to patients
Present treatment plans and discuss financial agreements and payment arrangements
Handle patient check-in and check-out processes efficiently
Answer multi-line phones with professionalism and warmth
Process payments accurately and maintain detailed financial records
Follow up on unscheduled treatment plans and outstanding account balances
Oversee collections and manage accounts receivables
Coordinate and manage patient referral processes
Ensure HIPPA compliance and maintain patient confidentiality
Pay: $18.00 - $22.00 per hour
Expected hours: 32.0 per week
Benefits:
Paid time off
Retirement plan
Uniform allowance
Work Location: In person