Front Desk/Dental Office

Dental Front Desk Receptionist
Prime Pediatric Dental Group is seeking a friendly, professional, and organized Dental Front Desk Receptionist to join our team. The ideal candidate will provide excellent customer service, assist patients and families throughout their visit, and help keep the front office running efficiently.

Responsibilities
Greet patients and families warmly and professionally
Check patients in and out and verify demographic information
Schedule, confirm, reschedule, and manage patient appointments
Answer incoming phone calls and respond to patient questions
Verify dental insurance eligibility and benefits when needed
Collect copayments, deductibles, and other patient balances
Explain basic insurance benefits and office policies to patients
Review treatment appointments and help patients understand their next steps
Maintain an organized and accurate patient schedule
Contact patients from recall and new-patient lists to schedule appointments
Follow up with patients who have missed or cancelled appointments
Help keep the schedule full and minimize open appointment times
Enter and update patient information accurately in the dental software
Scan, upload, and maintain patient documents and insurance information
Communicate effectively with dentists, dental assistants, and office management
Ensure registration forms and required documentation are completed
Provide excellent customer service and create a welcoming experience for children and parents
Maintain patient confidentiality and follow HIPAA requirements
Assist with other front-office duties as assigned
Qualifications
Previous dental office or medical front-desk experience preferred
Experience with dental insurance and dental terminology preferred
Excellent customer service and communication skills
Strong organizational and time-management skills
Comfortable working in a fast-paced pediatric dental environment
Professional, friendly, and positive attitude
Strong attention to detail
Ability to multitask and prioritize responsibilities
Reliable, punctual, and dependable
Computer proficient
Bilingual English/Spanish is a plus
Ideal Candidate
We are looking for someone who is friendly, energetic, dependable, and motivated to help the office grow. The right candidate should be comfortable speaking with parents, managing a busy schedule, making patient calls, and working as part of a team.

Experience in pediatric dentistry is a plus, but we are willing to train the right candidate.

What We Offer
Opportunity for growth within the company
Supportive team environment
Training and professional development
Full-time opportunity
Job Type: Full-time
Experience: Dental front desk experience preferred
Language: English required; Spanish preferred
Job Type: Full-time
Ability to Relocate:
Miami, FL 33177: Relocate before starting work (Required)
Work Location: In person