Front Desk Dental Office/Patient Coordinator/Dental Administrative Assistant

Patient Coordinator / Doctor Support Coordinator
Join a Practice Where Relationships, Organization, and Exceptional Service Matter
Seeking a warm, highly organized, and dependable Patient Coordinator / Doctor Support Coordinator to join our privately owned dental practice.

This is not a traditional front desk position.

While this team member will support the patient experience and administrative operations of the practice, the primary focus of the role will be working closely with our doctors as a trusted administrative partner—helping manage communication, follow-up, scheduling needs, patient coordination, and the many details that allow the doctors and clinical team to stay focused on providing exceptional care.

We are looking for someone who takes ownership, anticipates needs, communicates professionally, and genuinely enjoys helping both patients and teammates.

Our practice has served the community since 1983 and combines modern dentistry with the personal relationships and culture of a family-owned office. We value clear systems, daily team huddles, accountability, professional growth, and creating an experience where patients feel known, comfortable, and cared for.

What This Role Looks Like
You will serve as an important connection point between our doctors, patients, and the rest of the team.

A typical day may include:
Managing and prioritizing doctor-related administrative tasks
Coordinating patient communication on behalf of the doctors
Following up with patients after treatment, consultations, or procedures
Helping doctors stay organized with outstanding patient needs and follow-up
Coordinating referrals and communication with specialists
Managing incoming correspondence, records, reports, and other doctor-related documentation
Assisting with scheduling and coordination of complex or larger treatment cases
Communicating with patients regarding treatment recommendations and next steps
Helping ensure important patient questions and concerns reach the appropriate doctor or team member
Supporting treatment coordination and case acceptance
Assisting with front desk responsibilities when needed
Participating in daily team huddles and helping identify opportunities to improve the patient experience
Maintaining accurate and timely documentation in the patient record
Helping create an organized, calm, and welcoming experience for both patients and the clinical team
This role requires someone who can manage multiple priorities while maintaining a high level of professionalism and attention to detail.

Who We’re Looking For
You may be a great fit if you:
Are exceptionally organized and detail-oriented
Communicate clearly, warmly, and professionally
Are comfortable speaking with patients both in person and over the phone
Are proactive and naturally look for what needs to be done next
Can prioritize competing tasks without losing important details
Take ownership of responsibilities and follow through consistently
Are comfortable working closely with doctors and managing confidential information
Remain calm and professional in a busy environment
Enjoy developing relationships with patients
Believe excellent customer service is about making people feel genuinely cared for
Are open to feedback and interested in continued professional growth
Have a team-first mindset and are willing to help wherever needed
Previous dental experience is strongly preferred, particularly familiarity with dental terminology, treatment planning, scheduling, and insurance. Experience with Dentrix is a plus.

However, we are willing to consider an exceptional candidate from another healthcare, hospitality, executive assistant, or high-level customer service environment who demonstrates outstanding organization, communication, and professionalism.

What Success Looks Like
The right person in this role will help our doctors stay focused on patient care because they can trust that important administrative details are being handled.

Patients will feel that their questions are answered, their concerns are followed up on, and someone is helping guide them through their care.

The rest of the team will view this person as dependable, organized, and someone who makes the entire office run more smoothly.

We are looking for someone who does not simply complete assigned tasks, but who takes ownership of the patient and doctor experience.

Our Core Values
Our team is guided by four core values:
Patient Centered
Teamwork Makes the Dream Work
All In
Pursue Growth Professionally
These values guide how we care for patients, support one another, and make decisions as a practice.

About Our Practice
D’Andrea & Pantera Family and Cosmetic Dentistry is an established, privately owned, multi-provider dental practice in Hamden, Connecticut.

We have been serving generations of families since 1983 and continue to grow while maintaining the personal relationships and culture that make private practice special.

We believe strong systems should make it easier—not harder—to provide thoughtful, personal care.

Our purpose is simple:
Serving with purpose, elevating every smile.

If you are looking for a role where your organization, communication skills, judgment, and ability to care for people will truly matter, we would love to hear from you.

Benefits:
401(k)
401(k) matching
Health insurance
Life insurance
Paid sick time
Paid time off
Retirement plan
Vision insurance
Experience:
DENTAL EXPERIENCE REQUIRED: 1 year (Preferred)
Dentrix: 1 year (Preferred)
HIPAA: 1 year (Required)
Work Location: In person