Front Desk Dental Receptionist

Job Summary
We are seeking a dedicated and professional individual to serve as our Front Desk Dental Receptionist to be the first point of contact for patients and visitors in our clinic! The ideal candidate will possess excellent communication skills, a welcoming demeanor, and strong organizational abilities. This role involves scheduling appointments, verifying insurance information, and supporting the overall administrative functions of the dental practice.

Responsibilities
Provide exceptional customer service
Manage appointment scheduling using dental practice management software
Verify insurance coverage and benefits, private insurance plans, and ensure accurate billing and documentation review
Handle patient check-in and check-out processes efficiently, including collecting necessary documentation and updating electronic health records
Answer multi-line phone systems with professionalism, practicing proper phone etiquette while addressing patient inquiries or directing calls appropriately
Assist with insurance verification, claims processing, and follow-up on outstanding payments related to medical billing and coding procedures
Maintain accurate filing of medical records and dental records while adhering to HIPAA regulations to protect patient confidentiality
Support office management tasks including data entry, typing reports, managing office supplies, and ensuring the cleanliness of the front desk area
Qualifications
Proficiency and experience with Dentrix
Outstanding customer service skills with the ability to communicate effectively both verbally and in writing
Prior experience in a dental clinic and familiarity with dental terminology and clinic workflows
Knowledge of HIPAA regulations to ensure compliance with patient privacy standards; experience handling medical billing or medical administrative support is beneficial
Work Location: In person