Front Desk GSA

Front Desk Receptionist – Massage Addict Annex
We are hiring a front desk receptionist for a busy massage therapy clinic.

This role requires strong English communication, direct insurance billing experience, phone confidence, membership sales, and hands-on clinic support including folding massage sheets.

Pay: Starting from $17.60/hour + bonus
Main Requirements
Fluent English with clear and confident speaking skills
Direct insurance billing experience preferred
Comfortable using TELUS, Sun Life, Provider Connect, and other insurance billing platforms
Strong phone skills for booking, reminders, follow-up calls, and client questions
Able to handle check-in and check-out smoothly
Comfortable selling and explaining memberships
Fast, organized, and able to multitask in a busy clinic
Willing to fold massage sheets, prepare linens, and help keep the clinic clean and organized
Reliable, punctual, and detail-oriented
Candidates living nearby are preferred
Main Responsibilities
Greet clients warmly and professionally
Answer phone calls and book appointments accurately
Handle check-in, check-out, and front desk flow
Process direct insurance claims and verify client coverage
Reply to emails and manage client communication
Send reminders and make follow-up calls
Recommend memberships and help fill bookings
Use booking software, email, Excel, and Word
Maintain accurate client records
Fold sheets, prepare linens, and support daily clinic organization
Preferred Experience
Massage clinic, physiotherapy clinic, chiropractic clinic, dental office, medical office, or wellness clinic experience
Jane App or similar booking software experience
Insurance billing or direct billing experience
Job Type
Full-time or Part-time
Work Location
In person
Job Types: Full-time, Part-time
Pay: $17.60-$19.00 per hour
Work Location: In person