Front Desk Medical Office

Overview
Join our dynamic healthcare team as a Front Desk Receptionist, Office Assistant, and Medical Office Coordinator! This vibrant role offers the opportunity to be the welcoming face of our medical practice while ensuring smooth administrative operations. You will be the first point of contact for patients and visitors, managing appointment scheduling, medical records, and insurance documentation with precision and care. Your energetic approach and attention to detail will contribute to a positive patient experience and efficient clinic workflow. This paid position is perfect for someone passionate about healthcare administration and eager to grow in a fast-paced medical environment.

OFFICE HOURS
Monday: 9:00 AM – 6:00 PM
Tuesday: 10:00 AM – 7:00 PM
Wednesday: 9:00 AM – 6:00 PM
Thursday: 10:00 AM – 7:00 PM
Friday: 9:00 AM – 6:00 PM
Languages: English and Spanish
Responsibilities
Greet patients and visitors warmly, providing exceptional customer service while managing check-in and check-out processes.

Schedule appointments accurately using electronic health record (EHR) systems such as Epic, Meditech, Athenahealth, or eClinicalWorks.

Verify patient insurance coverage, process payments, and handle medical billing including Medicare and health insurance claims.

Maintain and organize medical records, ensuring compliance with HIPAA and clinical confidentiality policies.

Review documentation for accuracy, completeness, and adherence to medical coding standards such as CPT, ICD-9, ICD-10, and ICD coding.

Answer multi-line phone systems professionally with excellent phone etiquette; direct calls appropriately and take detailed messages.

Assist with clinical documentation review, care plan coordination, and electronic health records (EHR) management to support seamless clinical workflows.

Perform clerical duties including filing, data entry with 10-key typing skills, faxing, scanning, and maintaining organized office files.

Support medical office management tasks such as appointment reminders, patient follow-up calls, and clinic correspondence.

Collaborate with healthcare providers to ensure accurate documentation review and proper coding for billing purposes.

Requirements
Proven experience in a medical office setting or healthcare environment with strong knowledge of medical terminology and health information management.

Familiarity with EMR/EHR systems such as Epic, Meditech, Athenahealth, or eClinicalWorks; experience with electronic health records management is highly preferred.

Knowledge of health insurance processes including Medicare billing and understanding of HIPAA regulations to maintain patient confidentiality.

Strong organizational skills with the ability to multitask efficiently in a busy clinic setting.

Excellent communication skills—bilingual abilities are a plus—to serve diverse patient populations effectively.

Proficiency in Microsoft Office Suite (Word, Excel) along with basic computer skills for documentation review and administrative support tasks.

Prior clinic or dental office experience is advantageous; familiarity with medical coding (CPT, ICD) is highly desirable.

Ability to handle sensitive information discreetly while providing outstanding patient service through phone communication and front desk duties.

High school diploma or equivalent required; additional certification in medical assisting or administrative support is beneficial.

Embark on a rewarding career where your organizational talents meet your passion for healthcare! We’re committed to fostering an inclusive environment that values your contributions while supporting your professional growth every step of the way.

Pay: $16.00 - $18.00 per hour
Benefits:
Paid time off
Work Location: In person