Front Desk Medical Receptionist

Front Desk Medical Receptionist (Job description)
A non-exempt medical office position responsible for maintaining the front office and representing the practice with professionalism. This position requires multi-tasking effortlessly, prioritizing efficiently, handling patient requests
Daily Duties:
1. Adheres to and supports the mission, purpose, philosophy, objectives, policies, and procedures of the practice.

2. Adheres to the HIPAA Compliance Plan and the Privacy Standards Confidentiality Agreement
3. Greet patients and visitors in a professional and courteous manner
4. Answer phone calls, schedule appointments, and manage patient inquiries
5. Call patients to confirm appointments and or reschedule appointments
6.Verify insurance information and assist with billing processes
7. Maintain electronic medical records and ensure accuracy of patient data
8. Coordinate with medical staff to ensure efficient patient flow
9. Handle administrative tasks such as filing, faxing, and scanning documents
10. Check patients in verifying demographics information and update system if needed from Intake packet completed by patient/guardian.

11. Evaluates daily schedules to accommodate patient flow and minimize missed appointments
12. Completes referrals, Insurance, prior authorizations as needed
13.Collects co-pays and patient payments
14. Complete daily job functions in a timely matter
15. Performs other tasks directed by supervisor.

Skills:

- High school diploma or equivalent (Associate's or Bachelor's degree preferred).

- Medical Assistant Certification - Mandatory

- Bilingual is mandatory: English & Spanish

- CPR / AED / First-Aid Certification

- Strong customer service skills with the ability to handle difficult situations calmly and professionally

- Excellent communication skills, both verbal and written

- Proficient in using computer systems and software applications

- Detail-oriented with strong organizational skills

- Ability to multitask and prioritize tasks effectively

- Previous experience in a dental office or as a dental receptionist is a plus

- Knowledge of customer support principles and practices

- Ability to maintain confidentiality of guest information
Experience:
Clinical or hospital: 3 years (Preferred)
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
Dental insurance
Health insurance
Paid time off
Vision insurance
Work Location: In person