Front Desk Medical Receptionist

Overview
Prominent Upper East Side Dermatology Practice seeks an experienced Front Desk Medical Receptionist to join our growing team. The ideal candidate will have prior knowledge of dermatology (or related) practice workflows, superb communication skills, and a strong attention to detail; they will be able to work independently and provide exceptional customer service in a high-touch patient care setting.

Job Description
The Front Desk team serves as the face of the practice – they are the first and last team members that every patient interacts with. The Front Desk Medical Receptionist plays a key role in ensuring that our patients continue to trust us with their care. The Front Desk Medical Receptionist manages patient interactions in-person and over the phone, ensuring that patient questions are dealt with or routed appropriately. The Receptionist will work closely with the Patient Relations Coordinator, Practice Manager, and clinical staff to ensure a high level of patient satisfaction.

Primary responsibilities
Greeting patients and ensuring intake and check-out protocols are followed for every appointment
Scheduling appointments using NexTech EMR, managing requests for cancellations & changes, and optimizing provider productivity (e.g., filling all available appointments and contacting patients to move up appointments)
Calling patients to confirm future appointments
Answering practice telephones, addressing inquiries, and forwarding calls to other departments as appropriate, with an ability to manage multiple calls simultaneously
Maintaining accurate demographic and insurance information for all patients; scanning physical documentation into EMR; ensuring confidentiality of patient information
Performing general clerical duties for the practice
Running insurance eligibility claims through EMR, issuing patient bills after appointments, and processing in-practice payments for cosmetic appointments and/or medical copays
Promoting retail products and processing payments for retail transactions
Keeping the reception area neat and ensuring the practice is ready to receive patients in the mornings
Experience
3+ years of experience as a Medical Receptionist, preferably in Dermatology or Aesthetic Medicine
Requirements
Excellent verbal and written communication skills
Strong customer service mindset
Ability to multitask
Experience with standard office computer programs (Microsoft Outlook and Teams)
Demonstrated proficiency with NexTech (EMR system); or experience with a different EMR and willingness to learn NexTech
High school diploma or GED
Good knowledge of medical terminology, ICD coding (ICD-9/10), CPT coding, and medical billing procedures is a plus
Familiarity with cosmetic dermatology procedures is a plus
Interest in skincare is a plus
Job Status: Non-Exempt
Job location: On-site, Monday-Friday
Pay: $20.00 - $25.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Paid time off
Vision insurance
Application Question(s):
Which EMR platforms do you have experience with?

Education:
High school or equivalent (Required)
Experience:
Medical Receptionist: 3 years (Required)
Dermatology: 3 years (Preferred)
Work Location: In person