Front Desk Medical Receptionist - Physical Therapy

Pro Sports Therapy is seeking a friendly, dependable, and organized full-time Medical Front Desk Receptionist for our outpatient orthopedic physical therapy clinic in Westford, Massachusetts.

Our front desk team plays an important role in both the patient experience and the day-to-day operation of our clinic. We are looking for someone who enjoys working with people, communicates well, is comfortable in a busy healthcare environment, and works effectively as part of a team.

Responsibilities include:
Greeting patients and assisting them throughout the check-in and check-out process
Scheduling and managing patient appointments
Answering a multi-line telephone system and assisting or directing callers appropriately
Maintaining accurate patient demographic and insurance information
Communicating with patients regarding scheduling and other administrative needs
Working closely with physical therapists, physical therapist assistants, and other administrative staff to keep the clinic running efficiently
Maintaining accurate electronic patient records
Protecting the confidentiality of patient medical, personal, and insurance information
Performing general front office and administrative duties as needed
Qualifications:
Strong interpersonal and customer service skills
Professional and friendly telephone and in-person communication
Good organizational skills and attention to detail
Comfortable using computers and learning electronic medical record and scheduling systems
Ability to multitask and remain organized in a busy clinical environment
Dependable and able to work effectively as part of a team
Previous medical office, healthcare, scheduling, or reception experience is preferred, but we will consider a strong candidate with relevant customer service or administrative experience
Schedule:
Full-time, Monday through Friday
Monday–Thursday: 10:30 AM–7:00 PM
Friday: 9:30 AM–6:00 PM
40-hour workweek with a 30-minute lunch.

Benefits:
Health insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Paid time off
Paid sick time
401(k)
Flexible Spending Account (FSA)
Pay: $20.00–$21.00 per hour
Job Type: Full-time
Work Location: In person – Westford, MA
Job Type: Full-time
Pay: $20.00 - $21.00 per hour
Benefits:
401(k)
Dental insurance
Disability insurance
Flexible spending account
Free parking
Health insurance
Life insurance
Paid sick time
Paid time off
Vision insurance
Work Location: In person