Front Desk Patient Advocate - Adult Outpatient Clinic - Hot Springs

Onsite Location(s)

HSSM - Hot Springs Clinic

2278 Albert Pike Road, Suite B, Hot Springs, AR 71913 , Hot Springs, AR 71913

Onsite Options

Domestic

Description

To ensure Hot Springs Sports Medicine patients receive the highest customer service and manage all front desk responsibilities efficiently.

Duties and Responsibilities:

Oversight and maintaining an efficient schedule that supports both the patients and therapists in alignment with the Daily Scheduling Parameters

Implementing clinic systems/processes as discussed during Lunch and Learns

Tracking referrals and referral sources while developing/maintaining relationships with the referral coordinators

Manage therapist productivity by scheduling appropriate patients together and driving visit compliance

Push reschedules

Re-create schedules to accommodate vacations, staffing levels, holidays, etc.

Drive compliance for current and new patients to insure a 90% weekly compliance

Collection of copayments and deductibles at a 90% weekly compliance rate

Ability to discuss insurance benefits with patients and formulate a plan for payment of services rendered

Working with central scheduler, benefits, and authorization department to ensure compliance with established metrics

Administrative duties and entry of data into EMR system

Ensuring all information is entered for claims to release for billing

Maintain a First Pass Payment Rate of 90% or greater

Resolution, in conjunction with Clinic Lead, of conflicts that may hinder progress and growth at assigned clinic

Collection of patient balances and holding of services determinations

Ensuring correct patient demographic information and monthly updates to ensure correct information is entered

Posting of checks mailed in by patients to account

Ensure compliance and Medicare guidelines are followed

Supply ordering for office and clinical needs

Responsible for Corrections Queue issues for assigned clinic and correcting these issues within a 24-hour timeframe

Responsible for No Activity List and working with Lead Therapist to get patients scheduled

Execute daily activities that drive meeting performance metrics established for assigned clinic

Organizing workflow and prioritize activities at assigned clinic to meet performance metrics

Provide a high level of customer service to all patients and colleagues

Flexibility to provide assistance on the floor as a Tech if warranted

Engagement of marketing activities with Lead Therapist at his/her discretion

Weekly bank deposit (reconciliation and making the deposit)

Other duties/items as growth and needs dictate

Education:

High School Graduate or GED equivalent. Associates degree or above is preferred.

Experience:

At least 2 years of experience as a front desk/receptionist and 2 years of customer service experience.

Basic computer experience, familiar with Microsoft office suite.

Excellent written, verbal and organizational skills. Health care experience preferred.

Ability to adapt to changing organizational needs.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Lifting, pushing, pulling are also required.

Working Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Compleat Rehab & Sports Therapy Center (“CRS”) offers a competitive compensation and benefits package including medical/dental, vision coverage, FSA, STD, LTD, life insurance, EAP, pre-paid legal, company-matched 401(k), and paid vacation/holidays.

HSSM is an Equal Employment Opportunity that values and encourages diversity.