Front Desk Patient Care Coordinator (PCC)

Pearl Plastic Surgery is seeking a polished, professional, and highly organized Patient Care Coordinator (PCC) / Medical Receptionist to join our team. This is an important patient-facing role for someone who enjoys creating an exceptional first impression, building strong patient relationships, and helping a high-performing practice run smoothly.

As the first point of contact for many of our patients, you will help shape the overall patient experience from initial inquiry through scheduling, check-in, check-out, and follow-up. The ideal candidate is warm, detail-oriented, efficient, and confident communicating with patients about appointments, services, and next steps. This role also includes providing quotes for services and procedures and supporting the consultation and booking process.

At Pearl Plastic Surgery, we value professionalism, compassion, teamwork, and a commitment to excellence in every patient interaction.

Responsibilities
Welcome patients and visitors with a professional, friendly, and polished demeanor
Manage patient check-in and check-out processes efficiently
Assist with intake forms, paperwork, and front office flow
Collect payments including co-pays, deductibles, balances, and other service-related payments
Schedule, reschedule, and maintain patient appointments using the practice management system
Answer phones, online inquiries, and emails promptly and professionally
Provide accurate information regarding services, products, pricing, and promotions
Provide quotes for consultations, procedures, and other services in accordance with practice protocols
Receive and process incoming referrals
Verify insurance eligibility and benefits accurately
Coordinate consultation appointments and support patient follow-up
Perform PCC functions by helping guide patients through the consultation, treatment planning, and scheduling process
Support daily administrative functions including scanning, faxing, and maintaining patient records in the electronic medical record system
Qualifications
Required
Excellent communication and interpersonal skills
Strong organizational skills and close attention to detail
Ability to multitask and stay organized in a fast-paced environment
Proficiency with scheduling software and basic computer applications
Professionalism, reliability, and strong customer service skills
Ability to work weekends as needed
Preferred
Experience with AdvancedMD
Previous experience in a medical office, plastic surgery practice, aesthetics, dermatology, or a similar patient-facing healthcare setting
Why Join Pearl Plastic Surgery
Be part of a professional, patient-centered practice known for high standards and quality care
Work in a collaborative, supportive, and growth-oriented environment
Play a key role in delivering an outstanding patient experience
Opportunities for advancement and professional development
Job Type: Full-time
Pay: $18.00 - $24.00 per hour
Benefits:
401(k)
Dental insurance
Employee discount
Health insurance
Opportunities for advancement
Paid time off
Vision insurance
Work Location: In person