Front Desk Receptionist

Front Desk Receptionist
Start a Career in Healthcare: No Medical Experience or MOA Certificate Required
Are you working in retail, hospitality, customer service or a call centre and interested in moving into healthcare?

We are hiring a full-time Front Desk Receptionist for our Southwest Edmonton medical clinic. This is a paid opportunity to learn medical reception and administration while working as part of an experienced clinic team.

You do not need an MOA certificate or previous medical-office experience. We will provide paid, on-the-job training to teach you our clinic procedures, appointment system and electronic medical record software.

What matters most is that you already know how to provide excellent customer service, communicate professionally, stay organized and remain calm in a busy environment.

Who This Opportunity Is For
You may be a great fit if you have worked as a:
Retail associate or cashier
Retail supervisor or team lead
Customer service representative
Hotel front desk agent
Server or host
Call centre representative
Receptionist or administrative assistant
Your customer-service experience is valuable and transferable. If you are dependable, comfortable working with people and eager to learn, we can teach you the medical-office side of the position.

About the Role
You will be one of the first people patients interact with when they contact or visit the clinic. You will help patients feel welcomed, answer their questions and keep the front desk operating efficiently.

This role is ideal for someone who enjoys helping people, communicates confidently and can manage several responsibilities without losing attention to detail.

Responsibilities
Welcome patients and assist them when they arrive
Answer incoming telephone calls
Schedule, confirm and manage appointments
Communicate professionally with patients, physicians and clinic staff
Learn to use our electronic medical record system
Enter and update patient information accurately
Complete general reception and administrative duties
Help maintain an organized, efficient and professional front desk
Protect patient privacy and confidential information
Qualifications
Customer-service experience in retail, hospitality, a call centre, reception or another customer-facing environment
Strong verbal and written communication skills
Friendly, professional and comfortable working with the public
Comfortable answering phones and learning new computer software
Organized and attentive to detail
Able to prioritize and manage multiple tasks in a busy environment
Calm and professional when handling challenging situations
Dependable, punctual and willing to learn
Able to work independently and as part of a team
You do not require a Medical Office Assistant certificate
No previous medical-clinic experience required
You do not need experience using electronic medical record software
We provide paid, on-the-job training for candidates who are new to medical administration.

Why Join Us?

Get paid while learning medical reception and administration
Begin a healthcare career without returning to school for an MOA certificate
Build valuable medical-office and administrative experience
Move from retail or customer service into a professional healthcare environment
Receive training and support from an experienced clinic team
Enjoy the security of a full-time, permanent position
Make a meaningful difference by helping patients
Benefits
Dental care
Extended health care
Life insurance
Experience
Customer service: 2 years preferred
If you have strong customer-service experience and want an opportunity to begin a career in healthcare, we encourage you to apply, even if you have never worked in a medical clinic.

Pay: $17.00-$19.00 per hour
Benefits:
Dental care
Extended health care
Life insurance
On-site parking
Vision care
Work Location: In person