Front Desk Receptionist

POSITION OVERVIEW: The Patient Advocate is responsible for ensuring the clinic meets the required standards to be successful. This includes HIPAA rules, OSHA rules, Compliance rules and regulations against fraud and abuse. Assignments are made in terms of broad goals and objectives and the incumbent must apply considerable decision making and independent judgement in daily activities.

ESSENTIAL FUNCTIONS:

Acknowledge, greet and register patients in a polite, prompt and helpful manner

Verify current informational statuses and collect insurance information, demographic information and signatures as needed

Collect copays and self pay fees

Phreesia appointment validations; cancellation/reschedules

Ensure completed Pre-registration on all patients

Maintain a clean, organized waiting area and workspace

Communicates with clinical staff through Microsoft Teams

Professional appearance and demeanor

Accuracy and accountability for designated tasks

Ability to work independently as well as with others

REQUIRED QUALIFICATIONS AND SKILLS:

Knowledge of computer systems and applications

Knowledge of grammar, spelling and punctuation

Skills in operating business office machines (phones, computers, copy machines)

Skills in answering the telephone in a professional manner

Ability to read, understand and follow oral and written instruction

Ability to establish and maintain working relationships with patients, employees and the public

PAY & BENEFITS:

Medical, Dental and Vision Insurance

Generous PTO package and paid holidays

Company-paid life insurance and long term disability insurance

Ability to purchase accident insurance, short and long-term disability insurance.

Opportunities for internal training and development

Retirement Plan eligibility after one month of service with eligibility in company profit sharing

Most positions offer Monday – Friday work schedules

WORKING CONDITIONS:

Typical business office environment

Possibility of local travel between offices

Constant viewing of computer monitor, mousing and typing

Frequent standing, walking and sitting

Frequent stooping, lifting, carrying and pushing/pulling 10 pounds or more

Occasionally lift and/or move up to 40 pounds

Specific vision abilities required by this job include close vision, color vision, peripheral vision, and ability to adjust focus

Hours of business are Monday – Friday from 7:00 a.m. to 5:00 p.m. Must be able to work early, late and long hours, as needed, to meet the essential functions of the job.