Front Desk Receptionist

We are seeking an energetic and detail-oriented Front Desk Receptionist to be the welcoming face of our dental office. In this vital role, you will serve as the first point of contact for patients, ensuring a positive and professional experience from check-in to check-out. Your proactive approach and strong organizational skills will help maintain smooth front office operations, assist with patient scheduling, verify insurance benefits, and ensure accurate collection of patient out-of-pocket costs before appointments.

This position offers an excellent opportunity to join a friendly, fast-paced dental team dedicated to providing outstanding patient care.

Duties
Greet patients warmly and create a friendly, professional first impression
Answer and manage multi-line phone systems, screen calls, take messages, and route inquiries appropriately
Verify patient insurance benefits and eligibility prior to appointments
Confirm and collect correct out-of-pocket costs before treatment or appointments
Check patients in and out, ensuring all necessary paperwork and information is complete
Schedule appointments and manage patient calendars efficiently
Maintain an organized front desk area including filing, data entry, and document management
Handle incoming and outgoing correspondence including emails, mail distribution, and messages
Provide exceptional patient service by addressing questions and concerns professionally
Qualifications
Previous front desk or receptionist experience preferred
Bilingual (English/Spanish) preferred due to the large Hispanic community we serve
Strong computer skills with proficiency in Microsoft Office and/or Google Workspace
Excellent phone etiquette and communication skills
Strong attention to detail and ability to multitask in a fast-paced environment
Typing speed of at least 40 words per minute with high accuracy
Previous dental or medical receptionist experience is a plus but not required
Positive attitude with strong customer service skills and professionalism
Join our team and help create a welcoming environment where patients feel valued and cared for while receiving excellent dental service.

Pay: $15.00 - $18.00 per hour
Benefits:
401(k)
401(k) matching
Employee discount
Paid time off
Work Location: In person