Front Desk Receptionist

We are looking for a friendly, organized, and dependable Front Desk Receptionist to join our optometry team!

Our front desk team plays a vital role in creating a positive patient experience while keeping the office running efficiently. We are looking for someone who is comfortable multitasking, pays close attention to detail, communicates well with patients and coworkers, and can stay organized in a busy medical office environment.

Shift Hours: Monday-Wednesday 8:00am-5:00pm, Thursday 8:50am-7:00pm, Friday 6:50am-3:00pm, every other Saturday 9:00-2:00pm
What You'll Do
Greet and check in patients in a friendly and professional manner
Verify patient insurance benefits and eligibility
Collect and accurately enter patient information and insurance data
Complete and maintain patient paperwork and electronic records
Ensure all patient intake information is completed before the patient is taken back for their exam
Schedule and manage patient appointments
Answer phones and assist patients with questions, concerns, and general requests
Order contact lenses and assist patients with contact lens-related questions
Communicate with patients regarding appointments, insurance, orders, and other needs
Help maintain an efficient patient flow throughout the office
Work closely with doctors, technicians, and other front office staff to keep the day's schedule running smoothly
Handle multiple tasks and changing priorities while maintaining accuracy
Provide excellent customer service and help create a welcoming experience for every patient
We're Looking For Someone Who Is
Friendly, professional, and approachable
Organized and detail-oriented
Comfortable working in a fast-paced environment
Able to multitask without losing attention to detail
A strong communicator who is comfortable speaking with patients both in person and over the phone
Dependable and punctual
Comfortable learning insurance processes and office systems
Proactive and able to recognize what needs to be done without always being asked
A team player who understands that every role contributes to an efficient patient experience
Able to stay calm and professional when dealing with difficult questions or unexpected situations
Experience
Previous experience in an optometry, medical, dental, or other healthcare office is a plus, particularly experience with insurance verification, scheduling, patient intake, or electronic medical records. However, we are willing to train the right person who has strong customer service, organizational, and communication skills.

What Success Looks Like
The ideal person for this position understands that the front desk is more than simply answering phones and greeting patients. You will help make sure patients are checked in, their information is accurate and complete, their insurance is verified, and everything needed for their exam is ready before they reach the clinical team.

If you enjoy working with people, staying busy, solving problems, and being an important part of a team, we'd love to hear from you!

Pay: $15.00 - $16.00 per hour
Expected hours: 38.0 – 40.0 per week
Application Question(s):
Would you be able to work at our Jonesboro location for approximately a week when you start for initial insurance verification/data entry training?

Can you commit to ALL shift hours listed in the description?

Work Location: In person