Front Desk Receptionist

Job Description:
An orthodontic receptionist answers the telephone within the practice and provides information to patients, family members, and other physicians. The receptionist provides new patients to the practice with information prior to their initial appointment.

Essential Functions:
Understand and use written information that may be presented in a variety of formats, such as text, tables, lists, figures, and diagrams; select reading strategies appropriate to the purpose, such as skimming for highlights, reading for detail, reading for meaning, and critical analysis.

Express ideas and information in written form clearly, succinctly, accurately, and in an organized manner; use English language conventions of spelling, punctuation, grammar, and sentence and paragraph structure; tailor the written communication to the intended purpose and audience.

Understand, interpret, and manipulate numeric or symbolic information; solve problems by selecting and applying appropriate quantitative methods such as arithmetic, quantitative reasoning, estimation, measurement, probability, statistics, algebra, geometry, and trigonometry.

Develop specific goals and plans to prioritize, organize, and accomplish your work.

Interact with others in ways that are friendly, courteous, and tactful.

Demonstrate respect for individuals, cultural differences, and the attitudes and feelings of others.

Work cooperatively and collaboratively with others to achieve goals by sharing or integrating ideas, knowledge, skills, information, support, resources, responsibility, and recognition.

Identify own work and career interests, strengths and limitations pursue education, training, feedback, or other opportunities for learning and development; manage direct, and monitor one's own learning and development.

Attend to, receive, and correctly interpret verbal communication and directions through cues such as the content and context of the message and the tone, gestures, and facial expression of the speaker.

Express ideas and facts orally in a clear and understandable manner that sustains listener attention and interest; tailor oral communication to the intended purpose and audience.

Select, access, and use necessary information, data, and communications-related technologies to accomplish work activities; such activities may include basic personal computer applications, telecommunications equipment, internet, electronic calculators, voice mail, email, facsimile machines, and copying equipment.

Obtain facts, information, or data relevant to a particular problem, question, or issue through observation of events or situations, discussion with others, research, or retrieval of information from written or electronic sources; organize, integrate, analyze, and evaluate information.

Anticipate or identify problems and their causes; develop and analyze potential solutions or improvements using rational and logical processes or innovative and creative approaches when needed.

Make decisions that consider relevant facts and information, potential risks and benefits, and short- and long-term consequences or alternatives. Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee may be regularly required to sit or stand for long periods. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, depth perception, and ability to adjust focus. (When required by the Americans with Disabilities Act, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).

Environmental Requirements:N/A
Duties:Patient Services
Operate telephone to answer, screen and forward calls, providing information, taking messages and scheduling appointments to the patient, doctor's, dentist, and families.

Transmit information or documents to patients, using a computer, the mail, or facsimile machine.

Resolve complaints from patients, families and other dentist, or dental personnel.

File and maintain records.

Provide information to patients, families, delivery drivers, lab services, and other physicians about establishment such as the location of departments or offices, employees within the organization, or services provided.

Know the policies regarding the services that are available to patients through the dental practice, the treatments available, cost for services, co-payment amounts, and financing if it is available to patients through the practice.

Greet persons entering the establishment, determine nature and purpose of visit, and direct or escort them to a specific destination.

Receive patient co-payment, and health insurance payments, and record receipts for services.

Collect, sort, distribute and prepare mail, messages and courier deliveries. Records, Finance, and Staff
Perform tasks such as proofreading, transcribing handwritten information, and operating calculators or computers to work with payments, insurance, and other documents.

Collect, sort, distribute and prepare mail, messages and courier deliveries within the practice.

Process and prepare memos, correspondence, or other documents.

Receive payment and record receipts for patient services.

Information and Communication Technology
Transmit information and/or documents to customers, using computer, mail, or facsimile machine.

Tools
10 Key
Computer
Scanner
Copy Machine
Telephone System
Television
Answering Service
Facsimile
Job Type: Full-time
Benefits:
401(k) matching
Paid time off
Experience:
Customer Service: 1 year (Preferred)
Work Location: In person