Front Desk Receptionist

Clinic Coordinator / Front Desk Coordinator
Drips Spa | Rochester, NY
$18-$25 per hour + Bonuses + Growth Opportunities
Are you the type of person who lights up when helping others? Do you thrive in a fast-paced environment where every conversation has the potential to change someone's confidence and quality of life?

Drips Spa is looking for an exceptional Front Desk Receptionist to join our growing team.

This is not a traditional receptionist position.

We are looking for someone who can create an incredible patient experience, confidently communicate with prospective patients, manage schedules, follow up with leads, support memberships, and help drive the overall success of the clinic.

If you are highly organized, love talking with people, enjoy sales without feeling "salesy," and want to be part of a rapidly growing medical aesthetics practice, we would love to meet you.

About Drips Spa
Founded by Jasmine Francis, MSN, FNP-C, Drips Spa is Rochester's premier medical spa and wellness destination. Our mission is built on three pillars:
Expertise
Empowerment
Transformation
We specialize in:
IV Therapy
Medical Weight Loss
Botox & Aesthetic Injectables
Advanced Skin Treatments
Body Contouring
Wellness Services
At Drips Spa, we don't simply perform treatments—we help patients look better, feel better, and become more confident versions of themselves.

What You'll Do
Deliver a five-star patient experience from first contact through checkout
Answer inbound phone calls, text messages, website inquiries, and social media leads
Convert inquiries into booked consultations and appointments
Follow up with leads who have not yet scheduled
Confirm appointments and reduce cancellations and no-shows
Check patients in and out efficiently
Collect payments and manage patient transactions accurately
Educate patients on memberships, treatment plans, and clinic offerings
Support provider schedules and maintain strong clinic utilization
Request and generate Google reviews
Reactivate inactive and past patients
Maintain accurate records in Aesthetic Record
Support daily clinic operations and patient flow
Collaborate with providers and leadership to help the clinic achieve growth goals
What Success Looks Like
The ideal candidate understands that the front desk is one of the most important revenue-generating positions in the clinic.

Success includes:
High lead conversion rates
Strong consultation booking numbers
Excellent patient satisfaction
Consistent rebooking percentages
Membership sales
Positive online reviews
Strong provider schedule utilization
Who We're Looking For
1+ year of experience in a medical spa, aesthetics, plastic surgery, dermatology, dental, hospitality, luxury retail, or healthcare environment preferred
Exceptional communication and relationship-building skills
Comfortable discussing services, pricing, and treatment recommendations
Strong organizational and multitasking abilities
Positive attitude and professional appearance
Coachable and eager to learn
Technology savvy and comfortable learning new software
Ability to work independently while maintaining attention to detail
Passion for aesthetics, wellness, and helping people feel their best
Preferred Experience
Medical Spa Experience
Aesthetic Record
RepeatMD
Podium
Patient Financing Programs
Membership Programs
Lead Follow-Up and Conversion
Customer Service or Sales Experience
Compensation & Benefits
Competitive Hourly Pay
Performance Bonus Opportunities
Lead Conversion Bonuses
Membership Sales Bonuses
Employee Discounts on Treatments and Products
Ongoing Training and Development
Career Growth Opportunities
Schedule
Full-Time
Tuesday through Saturday
Some evening hours may be required based on clinic schedule
Why Join Drips Spa?

We're building something special.

You'll be joining a team that genuinely cares about patients, values personal growth, celebrates wins, and believes in creating opportunities for team members to succeed both professionally and personally.

If you're looking for more than just a job and want to be part of a growing medical aesthetics practice where your contributions truly matter, we'd love to hear from you.

Equal Opportunity Employer
Drips Spa is an equal opportunity employer. Applicants are considered for all roles without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state, or local law.

Pay: $18.00 - $25.00 per hour
Application Question(s):
1. Explain a situation where you had a client/patient upset and how you handled it.

2. What is important to you in a work place culture?

Work Location: In person