Front Desk Receptionist

Institutes of Health is a leading multidisciplinary healthcare organization specializing in chronic pain, PTSD, brain injury rehabilitation, and opioid use reduction. Our collaborative and compassionate team is committed to improving lives. With successful locations in San Diego, Riverside, and El Centro, we’re excited to open our brand new clinic in Burbank — and we’re looking for an experienced Front Desk Receptionist to help us build a strong foundation.

Primary Responsibilities:
Greets patients professionally both in person and on the phone.

Answers incoming calls and transfer to appropriate person.

Verifying that all forms are completed prior to seeing patients.

Updates and verifies patient information in our EMR system.

Contacting patients to schedule follow up or missed appointments.

Confirms appointments for all providers a day prior.

Arranging patient transportation and interpreters if needed.

Counsels patients on physician orders.

Ensures provider schedules are efficient.

Scanning & routing incoming mail
Assisting with day to day operations within the facility
Provides support to coworkers.

To be cross-trained and back up to co-workers.

Required Qualifications:
High School diploma or equivalent
Strong communication skills, written and verbal
Exceptional attention to detail
Must be able to multi-task in a fast paced environment
Bilingual in English and Spanish
Professional appearance and demeanor
Preferred Qualifications:
Team player
Personable
Consistently positive attitude
Worker's Compensation experience a plus
Why Join Us:
This is an exciting opportunity to be part of launching a new location and shaping its culture from day one. You'll work with a supportive team that values communication, growth, and service to others.

Job Type: Full-time
Pay: $19.00 - $22.00 per hour
Benefits:
Dental insurance
Health insurance
Paid time off
Retirement plan
Vision insurance
Experience:
Medical office: 1 year (Required)
Language:
Spanish (Required)
Work Location: In person