Front Desk Receptionist

Overview
LIV Dermatology & Aesthetics is a medical dermatology and aesthetic practice dedicated to providing high-quality medical and cosmetic skin care services. We are seeking a dynamic and professional Front Desk Receptionist to be the welcoming face of our organization. This vital role involves managing front desk operations with enthusiasm, ensuring smooth communication, and providing exceptional customer support. The ideal candidate will be highly organized, tech-savvy, and eager to create a positive first impression for visitors and clients alike. Join us in delivering outstanding service while supporting daily office functions with energy and efficiency.

Roles and Responsibilities:
Create a warm, professional first and last impression by promptly greeting patients, making them feel comfortable, and thanking them for choosing our practice.

Answer phones, return messages, and manage appointment scheduling, rescheduling, and cancellations with accuracy and professionalism.

Manage patient check-in and checkout, including demographic updates, follow-up scheduling, and clear communication of next steps.

Verify insurance eligibility and benefits, assist with authorizations, and maintain accurate patient and insurance information.

Collect copays, deductibles, outstanding balances, and other patient-responsibility amounts accurately and respectfully.

Keep patients informed of delays or changes and maintain a calm, courteous, and positive presence during busy or stressful situations.

Maintain a clean, organized, and welcoming reception and waiting area.

Support overall patient flow and assist teammates wherever needed to ensure an efficient, positive patient experience.

Qualifications
High school diploma or equivalent required.

Prior medical front-office, healthcare, hospitality, or customer-service experience.

Strong computer and telephone skills.

Excellent verbal and written communication.

Strong attention to detail.

Ability to multitask efficiently in a fast-paced environment.

Dependable attendance and punctuality.

Professional appearance and demeanor.

Addition Qualifications (preferred, but not required):
Dermatology experience.

Fluent in Spanish.

Experience with patient scheduling and electronic medical records.

Familiarity with insurance eligibility verification, prior authorizations, copays, deductibles, and patient collections.

Join our team to be an energetic ambassador for our organization! We value proactive individuals who thrive on delivering exceptional service while supporting the efficient operation of our office environment. This paid position offers an engaging opportunity to develop your administrative expertise within a vibrant workplace.

Pay: $18.00 - $22.00 per hour
Expected hours: 40.0 per week
Benefits:
Dental insurance
Employee discount
Flexible schedule
Health insurance
Life insurance
Paid time off
Vision insurance
Education:
High school or equivalent (Required)
Experience:
Customer service: 1 year (Preferred)
Language:
Spanish (Preferred)
Work Location: In person