Front Desk Receptionist

Front Desk Receptionist | ARBRA Plastic Surgery Overview:
ARBRA Plastic Surgery is seeking a warm, detail-oriented, and organized Front Desk Receptionist to be the face of our patient experience. As the first point of contact, you will play a vital role in creating a welcoming and compassionate environment while managing essential administrative and scheduling tasks. This position requires strong communication skills, professionalism, and the ability to handle sensitive information with discretion.

Key Responsibilities: Patient Experience & Communication
Greet patients and visitors warmly, ensuring a positive, professional first impression that aligns with ARBRA’s commitment to concierge-level care.

Provide clear, empathetic guidance regarding appointments, paperwork, procedures, and financial responsibilities.

Handle incoming calls, emails, and web inquiries promptly and professionally, directing as needed.

Scheduling & Office Coordination
Schedule, confirm, and manage appointments for consultations, follow-ups, surgeries, and aesthetic services.

Collaborate with clinical and surgical teams to coordinate scheduling of pre-op, post-op, and treatment appointments.

Monitor appointment requests across multiple channels and optimize scheduling for patient flow and provider efficiency.

Administrative & Operational Support
Collect and verify patient demographics, insurance details, and relevant medical history.

Process patient payments, manage medical collections, and handle billing inquiries with accuracy.

Maintain and update electronic health records (EHR) in compliance with HIPAA regulations, ensuring accuracy and confidentiality.

Assist with medical coding (ICD-10, CPT) and insurance authorizations as needed.

Perform general office duties: filing, scanning, correspondence, supply management, and maintaining a clean, organized reception and waiting area.

Brand Support & Excellence
Support ARBRA’s brand initiatives by assisting with patient review requests, event RSVPs, and distributing informational materials.

Proactively identify and recommend improvements to enhance the front desk workflow and overall patient experience.

Qualifications:
Previous experience in a medical or dental office setting preferred.

Familiarity with medical/dental terminology, coding (ICD-10), and EHR systems.

Strong organizational skills with the ability to manage multiple tasks efficiently.

Excellent verbal and written communication skills; professional, compassionate demeanor.

Ability to work in a fast-paced, patient-focused environment while maintaining composure and attention to detail.

Discretion and professionalism when handling sensitive patient information.

Join Our Team:
At ARBRA Plastic Surgery, we are redefining restoration through advanced reconstruction and refined aesthetic care. Join us in delivering an exceptional patient experience while growing your career in a collaborative, high-quality healthcare environment.

Pay: $16.00 - $20.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Health savings account
Paid time off
Retirement plan
Vision insurance
Work Location: In person