full-time 1 month ago
Front Desk Receptionist
studio smiles
4468 West Walton Boulevard, Waterford, MI 48329
15 - 20/hr
About the Practice
N/A Team Members
Dentrix Software
Office Tour & Photos
Job Description
Dental Front Desk Receptionist
Overview
We are seeking a friendly, organized, and motivated Dental Front Desk Receptionist / Treatment Coordinator to join our growing dental team. This role is essential in creating an exceptional patient experience from the moment a patient contacts our office until the completion of their treatment. The ideal candidate is personable, detail-oriented, and comfortable managing multiple responsibilities in a fast-paced dental environment.
As the first point of contact for our patients, you will play a key role in scheduling, insurance coordination, treatment plan presentation, and maintaining smooth day-to-day office operations while delivering outstanding customer service.
Responsibilities
Welcome and check in patients with professionalism, warmth, and enthusiasm.
Answer incoming phone calls, respond to patient inquiries, and schedule appointments efficiently.
Coordinate patient scheduling to optimize provider productivity and patient convenience.
Verify dental insurance benefits and eligibility prior to patient appointments.
Submit dental insurance claims electronically and follow up on outstanding claims and pre-authorizations.
Review Explanation of Benefits (EOBs) and assist with insurance-related questions.
Present treatment plans and financial arrangements to patients, helping them understand recommended care and payment options.
Discuss financing options and assist patients with payment arrangements when needed.
Maintain accurate patient records, update demographic information, and ensure proper documentation.
Collect copayments, outstanding balances, and process patient payments.
Confirm appointments and manage recall and reactivation systems.
Coordinate communication between patients, providers, specialists, and insurance companies.
Assist with administrative duties including scanning, filing, data entry, and document management.
Support office operations by maintaining a clean, organized, and professional reception area.
Contribute to a positive team culture and deliver exceptional customer service at every patient interaction.
Qualifications
Previous experience as a dental receptionist, treatment coordinator, or dental office administrator preferred.
Knowledge of dental insurance verification, claim submission, and insurance terminology.
Experience presenting treatment plans and discussing financial arrangements is highly preferred.
Familiarity with dental practice management software (Dentrix, Eaglesoft, Open Dental, Curve, etc.) is a plus.
Strong communication and interpersonal skills with a patient-centered approach.
Excellent organizational skills and attention to detail.
Ability to multitask and remain composed in a fast-paced environment.
Proficiency with Microsoft Office, Google Workspace, and general computer systems.
Experience handling multi-line phone systems.
Bilingual candidates are encouraged to apply.
High school diploma or equivalent required; additional administrative or dental office experience is preferred.
What We Offer
Competitive compensation based on experience
Opportunities for professional growth and development
Supportive and team-oriented work environment
Modern dental office with advanced technology
Paid training and continuing education opportunities
Employee discounts on dental services
Join our team and help create an outstanding experience for every patient while building lasting relationships within our community. We are looking for someone who is passionate about customer service, thrives in a team environment, and takes pride in helping patients achieve healthy, confident smiles.
Pay: $15.00 - $20.00 per hour
Work Location: In person
Overview
We are seeking a friendly, organized, and motivated Dental Front Desk Receptionist / Treatment Coordinator to join our growing dental team. This role is essential in creating an exceptional patient experience from the moment a patient contacts our office until the completion of their treatment. The ideal candidate is personable, detail-oriented, and comfortable managing multiple responsibilities in a fast-paced dental environment.
As the first point of contact for our patients, you will play a key role in scheduling, insurance coordination, treatment plan presentation, and maintaining smooth day-to-day office operations while delivering outstanding customer service.
Responsibilities
Welcome and check in patients with professionalism, warmth, and enthusiasm.
Answer incoming phone calls, respond to patient inquiries, and schedule appointments efficiently.
Coordinate patient scheduling to optimize provider productivity and patient convenience.
Verify dental insurance benefits and eligibility prior to patient appointments.
Submit dental insurance claims electronically and follow up on outstanding claims and pre-authorizations.
Review Explanation of Benefits (EOBs) and assist with insurance-related questions.
Present treatment plans and financial arrangements to patients, helping them understand recommended care and payment options.
Discuss financing options and assist patients with payment arrangements when needed.
Maintain accurate patient records, update demographic information, and ensure proper documentation.
Collect copayments, outstanding balances, and process patient payments.
Confirm appointments and manage recall and reactivation systems.
Coordinate communication between patients, providers, specialists, and insurance companies.
Assist with administrative duties including scanning, filing, data entry, and document management.
Support office operations by maintaining a clean, organized, and professional reception area.
Contribute to a positive team culture and deliver exceptional customer service at every patient interaction.
Qualifications
Previous experience as a dental receptionist, treatment coordinator, or dental office administrator preferred.
Knowledge of dental insurance verification, claim submission, and insurance terminology.
Experience presenting treatment plans and discussing financial arrangements is highly preferred.
Familiarity with dental practice management software (Dentrix, Eaglesoft, Open Dental, Curve, etc.) is a plus.
Strong communication and interpersonal skills with a patient-centered approach.
Excellent organizational skills and attention to detail.
Ability to multitask and remain composed in a fast-paced environment.
Proficiency with Microsoft Office, Google Workspace, and general computer systems.
Experience handling multi-line phone systems.
Bilingual candidates are encouraged to apply.
High school diploma or equivalent required; additional administrative or dental office experience is preferred.
What We Offer
Competitive compensation based on experience
Opportunities for professional growth and development
Supportive and team-oriented work environment
Modern dental office with advanced technology
Paid training and continuing education opportunities
Employee discounts on dental services
Join our team and help create an outstanding experience for every patient while building lasting relationships within our community. We are looking for someone who is passionate about customer service, thrives in a team environment, and takes pride in helping patients achieve healthy, confident smiles.
Pay: $15.00 - $20.00 per hour
Work Location: In person
Requirements
• High school diploma or GED
• Administrative experience
• Filing
• Multi-line phone systems
• Organizational skills
• Administrative experience
• Filing
• Multi-line phone systems
• Organizational skills
About studio smiles
Studio Smiles in Waterford, MI, is dedicated to providing personalized, high-quality dental care for patients of all ages. Led by Dr. Anbari, a skilled and caring dentist known for his gentle touch and attention to detail. The practice offers routine checkups, emergency care, and advanced cosmetic and restorative treatments, ensuring every patient receives exceptional care tailored to their needs.
Position Closed
This job is no longer accepting applications.