Front Desk Receptionist

Overview
Atlanta Spine & Orthopaedics is seeking a dynamic and friendly Front Desk Receptionist to be the welcoming face of our organization. In this vital role, you will serve as the first point of contact for patients, ensuring a positive and professional experience from the moment they walk through the door. Your energetic approach and excellent organizational skills will help maintain smooth office operations, manage multi-line phone systems, and support various administrative tasks.

Responsibilities
Greet patients and visitors warmly, providing exceptional customer service and ensuring they feel valued and comfortable.

Manage phone systems efficiently, scheduling patient appointments, addressing patient questions, directing calls accurately and professionally using proper phone etiquette.

Patient appointment check in and check out while ensuring all necessary paperwork is complete in its entirety.

Collect forms of identification, insurance cards, and copays.

Verify insurance eligibility.

Patient appointment reminder calls.

Experience
Prior medical office experience or administrative experience demonstrating strong organizational skills and attention to detail.

Proven ability in handling phone systems with professionalism and efficiency.

Bilingual skills are highly desirable to serve a diverse client base effectively.

Familiarity with computer literacy including Google Workspace applications
Experience in customer service roles that require excellent communication skills and a friendly demeanor.

Experience with our EMR system, Athena Health is a plus.

Pay: $18.00 - $25.00 per hour
Benefits:
401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Retirement plan
Vision insurance
Work Location: In person