Front Desk Receptionist

We are seeking a friendly, organized, and customer-service-driven Front Desk Receptionist to join our dermatology practice. As the first point of contact for our patients, you will play a critical role in creating a positive and welcoming environment. This role is essential in supporting daily operations by managing patient intake, scheduling, and communication with professionalism and care.

Key Responsibilities:
Greet patients warmly, check them in and out, and ensure a smooth front desk experience.

Answer multi-line phones and direct calls or take messages as needed.

Schedule, confirm, and reschedule patient appointments efficiently.

Collect copays and balances.

Maintain patient records and confidentiality in accordance with HIPAA.

Communicate clinic policies, procedures, and financial responsibility to patients.

Coordinate with medical assistants and providers to ensure timely patient flow.

Process patient paperwork including consent forms, referrals, and authorizations.

Monitor the reception area to ensure cleanliness and a professional appearance.

Assist with administrative tasks such as filing, faxing, scanning, and emailing.

Handle patient concerns or complaints with professionalism, escalating as needed.

Job Type: Full-time
Pay: $14.00 - $20.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Health savings account
Paid time off
Vision insurance
Work Location: In person