full-time 1 month ago
Front Desk Receptionist
Elite Physio Care
930 Upper Paradise Road, Hamilton, ON L9B 2N1
18–20/hr
About the Practice
N/A Team Members
Software Software
Office Tour & Photos
Job Description
About the Role
We are an established multidisciplinary physiotherapy and rehabilitation clinic in Hamilton dedicated to delivering exceptional patient care. We are seeking a reliable, warm, and detail-oriented Medical Receptionist / Front Desk Administrator to join our team for 20 to 25 hours per week.
If you are an organized professional with experience in clinical administration, third-party billing (MVA, WSIB, Extended Health), and passionate about providing a welcoming patient experience, we would love to hear from you!
Key Responsibilities
Patient Intake & Reception: Greet patients warmly, manage daily check-ins/check-outs, schedule appointments, and maintain smooth clinic flow.
Billing & Insurance: Submit direct billing claims through TELUS Health eClaims, HCAI (MVA / Auto Insurance), and WSIB, as well as process private extended health insurance claims and patient copayments.
Inquiries & Communication: Handle incoming phone calls, emails, and patient inquiries promptly and professionally.
Patient Charting & Records: Manage electronic medical records (EMR), intake forms, and ensure all patient documentation is accurate and confidential.
Administrative & Clinic Support: Assist with general office coordination, room turnaround, tracking clinical supplies, and basic administrative follow-ups.
Community Outreach: Assist with basic social media updates and patient reactivation communication.
Qualifications & Requirements
Experience: Minimum 1 year of front desk/reception experience in a physiotherapy, multidisciplinary rehab, medical, chiropractic, or dental clinic.
Billing Expertise: Hands-on experience with TELUS Health, HCAI (MVA), and WSIB billing portals.
Communication: Strong verbal and written English communication skills with an empathetic, customer-focused approach.
Tech-Savvy: Proficiency with clinic management / EMR software, MS Office / Google Workspace, and multi-line phone systems.
Reliability: Strong multitasking ability, high attention to detail, and a dependable work ethic.
Preferred Assets (Big Pluses!)
Language: Fluency in Polish (spoken/written) is a strong asset to help serve our local community and connect with our existing patient base.
Marketing: Experience with basic clinic social media posting (Instagram/Facebook) and community engagement.
What We Offer
Competitive hourly wage ($18.00 – $20.00/hr based on experience).
Supportive, friendly, and collaborative clinical team environment.
Predictable part-time schedule (approx. 20–25 hours weekly).
Opportunity to grow with an expanding practice.
Job Types: Full-time, Part-time, Permanent
Pay: $18.00-$20.00 per hour
Expected hours: 20.0 per week
Work Location: In person
We are an established multidisciplinary physiotherapy and rehabilitation clinic in Hamilton dedicated to delivering exceptional patient care. We are seeking a reliable, warm, and detail-oriented Medical Receptionist / Front Desk Administrator to join our team for 20 to 25 hours per week.
If you are an organized professional with experience in clinical administration, third-party billing (MVA, WSIB, Extended Health), and passionate about providing a welcoming patient experience, we would love to hear from you!
Key Responsibilities
Patient Intake & Reception: Greet patients warmly, manage daily check-ins/check-outs, schedule appointments, and maintain smooth clinic flow.
Billing & Insurance: Submit direct billing claims through TELUS Health eClaims, HCAI (MVA / Auto Insurance), and WSIB, as well as process private extended health insurance claims and patient copayments.
Inquiries & Communication: Handle incoming phone calls, emails, and patient inquiries promptly and professionally.
Patient Charting & Records: Manage electronic medical records (EMR), intake forms, and ensure all patient documentation is accurate and confidential.
Administrative & Clinic Support: Assist with general office coordination, room turnaround, tracking clinical supplies, and basic administrative follow-ups.
Community Outreach: Assist with basic social media updates and patient reactivation communication.
Qualifications & Requirements
Experience: Minimum 1 year of front desk/reception experience in a physiotherapy, multidisciplinary rehab, medical, chiropractic, or dental clinic.
Billing Expertise: Hands-on experience with TELUS Health, HCAI (MVA), and WSIB billing portals.
Communication: Strong verbal and written English communication skills with an empathetic, customer-focused approach.
Tech-Savvy: Proficiency with clinic management / EMR software, MS Office / Google Workspace, and multi-line phone systems.
Reliability: Strong multitasking ability, high attention to detail, and a dependable work ethic.
Preferred Assets (Big Pluses!)
Language: Fluency in Polish (spoken/written) is a strong asset to help serve our local community and connect with our existing patient base.
Marketing: Experience with basic clinic social media posting (Instagram/Facebook) and community engagement.
What We Offer
Competitive hourly wage ($18.00 – $20.00/hr based on experience).
Supportive, friendly, and collaborative clinical team environment.
Predictable part-time schedule (approx. 20–25 hours weekly).
Opportunity to grow with an expanding practice.
Job Types: Full-time, Part-time, Permanent
Pay: $18.00-$20.00 per hour
Expected hours: 20.0 per week
Work Location: In person
Requirements
• Google Suite
• English
• Microsoft Office
• Administrative experience
• Front desk
• English
• Microsoft Office
• Administrative experience
• Front desk
About Elite Physio Care
Elite Physio Care is a multi-disciplinary rehabilitation clinic serving Oakville and Hamilton with a simple promise: drug-free, evidence-based care that helps you feel better and move freely. From your very first visit, our licensed clinicians conduct a thorough assessment and share the best combination of treatment options tailored to your individual goals. We offer specialized services including GUNN IMS, Schroth Method for scoliosis, vestibular rehabilitation, concussion rehab, and shockwave therapy alongside our core offerings of physiotherapy, massage therapy, acupuncture, chiropody, and pelvic floor rehab.
Position Closed
This job is no longer accepting applications.