Front Desk Receptionist and Administrative Assistant Home Health

Overview
Join our dynamic healthcare team as a Front Desk Receptionist and Administrative Assistant specializing in Home Health services! This vital role combines friendly patient interaction with efficient administrative support, ensuring smooth clinic operations and exceptional patient care. You will be the first point of contact for patients, healthcare providers, and visitors, providing a welcoming environment while managing essential clerical and medical administrative tasks. Your energetic approach and attention to detail will help foster a positive experience for everyone who walks through our doors.

Duties
Greet patients and visitors warmly, ensuring excellent customer service and professional phone etiquette.

Schedule appointments, coordinate patient flow, and manage clinic calendars using electronic health record (EHR) systems such as Epic, Meditech, Athenahealth, or eClinicalWorks.

Verify patient insurance coverage, process medical collections, and handle billing procedures in compliance with HIPAA regulations.

Maintain accurate medical records by reviewing documentation, managing electronic health records (EHR), and filing paper files securely.

Assist with medical coding tasks including CPT (Current Procedural Terminology), ICD-9/10 (International Classification of Diseases), and ICD coding to support accurate billing and care plans.

Support clinical staff by preparing necessary documentation, reviewing care plans, and ensuring all records are up-to-date.

Manage phone communications efficiently, answer inquiries promptly, and direct calls appropriately to ensure seamless office operations.

Perform clerical duties such as data entry using 10-key typing, filing, faxing, scanning documents, and maintaining office supplies.

Qualifications
Proven experience in a medical office setting or healthcare environment with strong clerical skills.

Familiarity with EMR/EHR systems such as Epic, Meditech, Athenahealth, or eClinicalWorks is highly preferred.

Knowledge of health insurance processes including Medicare and health information management policies.

Ability to handle sensitive patient information with strict adherence to HIPAA confidentiality policies.

Excellent communication skills with proficiency in phone etiquette and customer service excellence.

Bilingual abilities are a plus to serve diverse patient populations effectively.

Strong organizational skills with attention to detail in documentation review and medical records management.

Competency in Microsoft Office Suite (Word, Excel) for administrative tasks.

Previous experience in clinical or dental clinic environments is advantageous.

Demonstrated ability to multitask efficiently while maintaining professionalism under pressure.

Embark on a rewarding career where your enthusiasm for healthcare administration makes a real difference! We are committed to supporting your growth through ongoing training opportunities and fostering a collaborative work environment dedicated to exceptional patient service. Join us today to be part of a vibrant team that values your contributions!

Expected hours: 40.0 per week
Work Location: In person