full-time 18 days ago
Front Desk Receptionist and Office Coordinator
Dental Essence
Bridgewater, MA 02324
25.70 - 30.95/hr
About the Practice
N/A Team Members
Dentrix Software
Office Tour & Photos
Job Description
1. Patient Reception & Experience
Greet patients warmly and professionally.
Answer phones, respond to messages, and manage patient inquiries.
Check patients in and out efficiently.
Create a welcoming, family-friendly patient experience.
Communicate appointment expectations, forms, policies, and financial information clearly.
Handle patient concerns professionally and escalate clinical concerns to the dentist when appropriate.
Maintain patient confidentiality and follow HIPAA requirements.
2. Scheduling & Appointment Management
Schedule new and existing patient appointments.
Manage the daily schedule to maximize productive chair time.
Confirm appointments through phone, text, email, or the practice's communication system.
Maintain an effective recall and hygiene schedule.
Contact patients who are overdue for appointments.
Manage cancellations and no-shows.
Maintain a short-notice/cancellation list to fill openings.
Coordinate emergency appointments appropriately.
Coordinate treatment appointments with the clinical team.
3. New Patient Coordination
Handle new patient phone calls and inquiries.
Explain new-patient offers, practice policies, and payment options.
Collect required patient information and documentation.
Verify insurance information before appointments when applicable.
Follow up with new patients who have not scheduled.
Track new-patient leads from Google, website, social media, referrals, and other marketing sources.
Help convert inquiries into scheduled appointments.
4. Insurance & Billing
Verify dental insurance eligibility and benefits.
Obtain necessary insurance information and documentation.
Submit dental insurance claims accurately and promptly.
Track outstanding claims and follow up on unpaid claims.
Review insurance payments and explanations of benefits.
Post payments accurately.
Maintain accurate patient accounts.
Follow up on outstanding patient balances.
Explain estimated patient portions and payment expectations.
Coordinate financing/payment-plan options when offered by the practice.
5. Treatment Coordination
Present treatment estimates and financial information clearly and professionally.
Help patients understand their financial responsibilities.
Coordinate scheduling for accepted treatment.
Follow up with patients who have unscheduled treatment.
Maintain a treatment-pending/follow-up list.
Track treatment acceptance and outstanding treatment plans.
Coordinate closely with the dentist regarding treatment-plan questions.
6. Daily Financial & Administrative Duties
Collect patient payments at check-in/check-out.
Process credit/debit card and other approved payments.
Provide receipts and financial documentation.
Reconcile daily collections according to office procedures.
Maintain accurate records of payments and adjustments.
Assist with daily closing procedures and financial reporting.
Pay: $25.70 - $30.95 per hour
Benefits:
Flexible schedule
Work Location: In person
Greet patients warmly and professionally.
Answer phones, respond to messages, and manage patient inquiries.
Check patients in and out efficiently.
Create a welcoming, family-friendly patient experience.
Communicate appointment expectations, forms, policies, and financial information clearly.
Handle patient concerns professionally and escalate clinical concerns to the dentist when appropriate.
Maintain patient confidentiality and follow HIPAA requirements.
2. Scheduling & Appointment Management
Schedule new and existing patient appointments.
Manage the daily schedule to maximize productive chair time.
Confirm appointments through phone, text, email, or the practice's communication system.
Maintain an effective recall and hygiene schedule.
Contact patients who are overdue for appointments.
Manage cancellations and no-shows.
Maintain a short-notice/cancellation list to fill openings.
Coordinate emergency appointments appropriately.
Coordinate treatment appointments with the clinical team.
3. New Patient Coordination
Handle new patient phone calls and inquiries.
Explain new-patient offers, practice policies, and payment options.
Collect required patient information and documentation.
Verify insurance information before appointments when applicable.
Follow up with new patients who have not scheduled.
Track new-patient leads from Google, website, social media, referrals, and other marketing sources.
Help convert inquiries into scheduled appointments.
4. Insurance & Billing
Verify dental insurance eligibility and benefits.
Obtain necessary insurance information and documentation.
Submit dental insurance claims accurately and promptly.
Track outstanding claims and follow up on unpaid claims.
Review insurance payments and explanations of benefits.
Post payments accurately.
Maintain accurate patient accounts.
Follow up on outstanding patient balances.
Explain estimated patient portions and payment expectations.
Coordinate financing/payment-plan options when offered by the practice.
5. Treatment Coordination
Present treatment estimates and financial information clearly and professionally.
Help patients understand their financial responsibilities.
Coordinate scheduling for accepted treatment.
Follow up with patients who have unscheduled treatment.
Maintain a treatment-pending/follow-up list.
Track treatment acceptance and outstanding treatment plans.
Coordinate closely with the dentist regarding treatment-plan questions.
6. Daily Financial & Administrative Duties
Collect patient payments at check-in/check-out.
Process credit/debit card and other approved payments.
Provide receipts and financial documentation.
Reconcile daily collections according to office procedures.
Maintain accurate records of payments and adjustments.
Assist with daily closing procedures and financial reporting.
Pay: $25.70 - $30.95 per hour
Benefits:
Flexible schedule
Work Location: In person
Requirements
• HIPAA
• Dental receptionist
• Accounts receivable management
• Financial records management
• Phone communication
• Dental receptionist
• Accounts receivable management
• Financial records management
• Phone communication
About Dental Essence
Dental Essence in Addison, IL is dedicated to providing the highest level of dental medicine along with friendly, compassionate service. They are committed to staying updated with the latest diagnostic tools and treatments to give patients healthy smiles they can be proud of.