Front Desk Receptionist and Patient Coordinator

Job Overview
We are seeking an energetic and detail-oriented Front Desk Receptionist and Patient Coordinator to join our dynamic healthcare team. In this vital role, you will serve as the first point of contact for patients and visitors, providing exceptional customer service while managing a variety of administrative and clinical support tasks. Your proactive approach will ensure smooth clinic operations, accurate documentation, and a welcoming environment for all patients. This paid position offers an exciting opportunity to contribute to patient care excellence while developing your skills in medical administration.

Duties
Greet patients and visitors warmly, ensuring a positive first impression and smooth check-in process
Verify insurance coverage,
Schedule patient appointments efficiently utilizing Denticon software and multi-line phone systems
Manage patient records by updating electronic health record (EHR) systems, including Denticon
Assist with intake procedures, including collecting medical history and updating care plans while maintaining HIPAA compliance
Review documentation for accuracy and completeness; ensure proper coding with CPT, ICD-9/10 codes for billing purposes
Handle medical billing processes including collection efforts and follow-up on outstanding accounts using medical collection protocols
Maintain a clean, organized front desk area; manage filing of medical records and correspondence
Answer multi-line phones professionally with excellent phone etiquette; direct calls appropriately
Support office management tasks such as filing, data entry (including 10 key typing), and clerical support to ensure efficient clinic operations
Qualifications
Proven experience in a dental /medical office environment or healthcare setting; dental clinic experience is a plus
Strong knowledge of Denticon is advantageous
Familiarity with medical terminology, ICD coding (ICD-9/10), CPT coding, Medicare processes, and HIPAA regulations
Excellent computer skills including proficiency in Microsoft Office Suite (Word, Excel) and health information management software
Exceptional customer service skills with the ability to handle sensitive information discreetly and professionally
Bilingual abilities are highly desirable to serve diverse patient populations effectively
Strong organizational skills with attention to detail in documentation review and office management tasks
Ability to multitask efficiently in a fast-paced environment while maintaining a positive attitude
Prior experience with insurance verification, medical billing, appointment scheduling, and front desk operations is preferred
Join us in delivering outstanding patient care through compassionate service and seamless administrative support. This role is essential in creating a welcoming environment where patients feel valued and cared for at every step of their healthcare journey.

Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Work Location: In person