Front Desk Receptionist

Front Desk Receptionist (Full-Time)
Kern County Neurological Medical Group is seeking a dependable, patient-focused Front Desk Patient Services Receptionist to join our growing neurology practice. Since 1977, our clinic has provided comprehensive neurological care to patients throughout Kern County, and we continue to expand our clinical services while maintaining a strong commitment to exceptional patient care.

This role is ideal for someone who is friendly, organized, and enjoys creating a welcoming experience for patients. The Front Desk Receptionist serves as the first point of contact for our practice and plays an essential role in ensuring our daily operations run smoothly.

Unlike larger hospital systems, our practice offers a close-knit and team-oriented environment where employees have the opportunity to make a direct impact on patient experience, clinic operations, and the continued growth of the practice. We also believe in promoting from within and encourage long-term career development as additional opportunities become available.

Responsibilities
Greet patients and visitors in a professional, friendly, and compassionate manner
Answer and route incoming phone calls while providing exceptional customer service
Schedule, confirm, and reschedule patient appointments
Verify patient demographics, insurance information, and required documentation
Collect copayments and patient balances in accordance with clinic policies
Register new patients and maintain accurate electronic medical records (EMR)
Assist with appointment reminders, patient communications, and general front office workflows
Coordinate with providers, medical assistants, referrals staff, and billing personnel to ensure efficient patient flow
Maintain patient confidentiality and comply with HIPAA regulations
Help maintain an organized, clean, and welcoming reception area
Perform additional administrative duties as assigned to support clinic operations
Qualifications
Previous medical front office or customer service experience preferred
Experience with electronic medical record (EMR) systems, ARPIMA, a plus
Excellent communication and interpersonal skills
Strong organizational skills with exceptional attention to detail
Ability to multitask and remain composed in a fast-paced environment
Basic computer proficiency, including Microsoft Office and general office software, with 40-60 words per minute
Positive attitude with a strong commitment to patient care and teamwork
Bilingual (English/Spanish) is strongly preferred
Who We're Looking For
At Kern County Neurological Medical Group, we believe that exceptional patient care begins with exceptional people. We are looking for someone who naturally embodies our values and is passionate about creating a positive experience for every patient and coworker.

The ideal candidate is someone who:
Creates a warm, welcoming, and compassionate environment for every patient
Enjoys helping others and approaches every interaction with kindness, empathy, and respect
Takes ownership of their work and demonstrates integrity, professionalism, and accountability
Is a dependable team player who willingly supports coworkers and contributes to a collaborative workplace
Remains calm, positive, and adaptable in a fast-paced medical office
Pays close attention to detail while never losing sight of the patient experience
Has a growth mindset and is eager to learn, improve, and take on new opportunities
Takes pride in representing the practice and understands that every patient interaction matters
Our Core Values
Patient Care Drives Everything – Every decision we make starts with what's best for our patients
Compassion with Integrity – We treat every patient and coworker with kindness, honesty, and respect
WOW Patient Experience – We strive to exceed expectations by creating exceptional experiences at every visit
Empowered People – We support one another, encourage initiative, and invest in the growth of our team
Continuous Improvement – We are always looking for ways to learn, improve, and better serve our patients
If these values resonate with you, we'd love to meet you
Compensation
$18.00–$20.00 per hour, depending on experience
Opportunities for continued training and professional development
Potential for internal growth into administrative, clinical, or specialty support roles as positions become available
Supportive and collaborative work environment
Schedule
Full-Time position
Monday–Friday
Daytime clinic hours
Schedule may vary based on clinic needs
About Us
At Kern County Neurological Medical Group, we are committed to providing compassionate, high-quality neurological care while fostering a workplace culture built on integrity, teamwork, accountability, and continuous improvement.

We are looking for someone who enjoys helping others, takes pride in delivering exceptional customer service, and wants to build a long-term career within a growing medical practice.

Pay: $18.00 - $20.00 per hour
Benefits:
Dental insurance
Health insurance
Paid time off
Vision insurance
Work Location: In person