Front Desk Receptionist - Behavioral Health/Medical

Under the supervision of the Operations Manager - ACTION, the ACTION Health Center Receptionist manages the arrival and departure of patients seeking services at the ACTION Health Center. Key roles include front desk daily operations, maintenance of patient charts and administrative support to providers. This position requires the ability to work with all team members, multitask, and have attention to detail.

Major responsibilities:

Follow established health center protocol for the check-in, encounter form production, and check-out; including updating patient information related to demographics and insurance, verifying insurance, collecting copayments, and scheduling appointments for Medical, Dental and Behavioral Health

Make reminder phone calls for upcoming appointments or to reschedule patients

Assists walk-in and Open Clinic patients with obtaining appointments and/or picking up prescriptions or completed forms if applicable

Register new patients into the electronic health record system accurately and in a timely fashion. • Provide administrative support and maintain effective communication with staff

Provide non-clinical support to Spanish speaking patients of the ACTION Health

Maintain orderly and accurate filing of records

Copy, mail and/or fax completed forms and/or appropriate supporting portions of health records • Copy dental records as requested by patients, insurance companies, and other outside sources

Receive and document all requests for copies of ACTION Health Center records for Medical, Dental and Behavioral Health • Respond to clinicians and staff requests for charts and chart documents

Accurately prepare new patient charts in accordance with the ACTION Health Center guidelines • Responsible for scanning documents for ACTION Health Center in a timely manner

Book patients for tests and appointments within CHC and/or outside facilities as well as specialists • Assist patients in accessing services by identifying transportation needs, interpretive services requirements, etc.; assist in providing solutions to these needs by utilizing available resources within the practice and/or community • Make sure patients check in and check out of shower daily

Foster a positive, professional, effective working relationship with CHC staff and ACTION Health Center staff with a focus on improving collaborations and team functioning

Attend required trainings

Demonstrates understanding and commitment to the established CHC Values and Standards

Perform other duties as required or assigned

Minimum Qualifications:

High School Diploma

Bilingual in English and Spanish is a plus.

Three years of experience in a healthcare environment preferred medical office environment.

Knowledge of Demonstrated interpersonal relationship skills

Basic medical terminology

Experience with MassHealth, Commonwealth Care and UCP helpful

Computer skills for accurate data entry

Ability to manage multiple priorities

Ability to operate usual office equipment: telephone, computer, copy machine, printers

Experience using Microsoft Office (Word and Excel)

Demonstrated organizational and time management skills

Demonstrated ability to work independently

Demonstrated communication skills (verbal and written skills in English required)

Demonstrated ability to work in a fast paced, physically demanding office environment

Interest in improving cultural competencies required

Ability to multi-task and adapt to a changing environment, and have a strong comfort level in approaching individuals in various settings.

Supervision Exercised: None

Environmental Working Conditions: Normal office environment of a busy Community Health Center and within the community as appropriate to serve the target population is required. The working conditions that must be met by an employee to successfully perform the essential duties of this job with or without reasonable accommodations. Periods of extended time on your feet dealing with the day to day needs of this population being served is expected.

Physical Requirements: Position requires physical ability to move about and function within the Health Center and to perform normal office tasks including computer data entry. Normal visual acuity and standard clerical dexterity to operate computers, printers, photocopiers, and fax machines; moderate walking, standing, reaching, and stooping in order to accomplish everyday office tasks.

Equal Opportunity Employer

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