Front Desk Receptionist / Dental Assistant

Job Overview
At Grand Dental Studio we are seeking a Front Desk Receptionist / Dental Assistant that not only understands the dental field but has awesome interpersonal skills to effectively communicate in person, writing and over the phone with our valued patients. This position requires an individual with sufficient front office proficiency to recognize when a front office is functional optimally and when a corrections must be made. We are also seeking an individual who embodies our five guiding principles:
Ethical- It’s always the right time to do the right thing.

Respectful- Everyone has innate value, everyone deserves kindness and respect.

Accountable- Own it, leading by example is more than a slogan.

Playful- If you ain’t having fun, why are you doing it?

Growth- It’s easier to grow than maintain: Goals for personal, financial, patient experience (Irrational hospitality), technology etc.

Duties
Monitor daily front office operations, ensuring smooth workflow and high-quality, prompt patient interactions.

Learn the patient flow and cash flow tendencies in a dental practice and what Key Point Indicators (KPI) must be tracked in order to monitor practice health and make informed decisions.

Monitor fiscal management, including budgeting, billing, and financial reporting using systems like Eaglesoft, Dentrix, or Curve
Maintain compliance with HIPAA regulations and ensure confidentiality of medical records and patient information
Coordinate with medical and dental professionals to streamline practice management processes and optimize patient outcomes
Additional office manager duties including: maintenance, mailing, supplies, equipment, bills, errands, shopping
Schedule meetings and appointments
Maintain the office condition and arrange necessary repairs
Understands dental insurance, dental billing, and online collections
Organize office operations and procedures
Coordinate with IT department on all office equipment
Ensure that all items are invoiced and paid on time
Provide general support to visitors
Assist in the onboarding process for new hires
Update online marketing and help with social media presence
Plan in-house or off-site activities, like parties, celebrations and conferences
Requirements
Experience in dental office management or healthcare administration with a strong background in medical office operations
Familiarity with practice management software such as Curve
Demonstrated supervisory experience leading teams within a dental setting
Knowledge of dental terminology,
Strong fiscal skills including budgeting, financial management, billing procedures, and managed care processes
Experience in dental assisting
Excellent organizational skills with the ability to multitask efficiently in a fast-paced environment
Exceptional communication skills to collaborate effectively with staff, providers, patients, and external partners
Schedule:
We see patients: Monday through Thursday 9 am to4 pm
We look forward to speaking with you about how we can grow together!

Pay: $18.00 - $21.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Paid time off
Work Location: In person