Front Desk Receptionist / Dental Practice Patient Coordinator

Dental Wellness Centers of GA – Savannah, Richmond Hill, Jesup & Savannah South
Full-Time | Front Office + Billing Support | High-Performance Team
Our success begins at the front desk, where exceptional patient experiences, accurate information, and productive schedules are created every single day. Dental Wellness Centers of GA is seeking a highly motivated, polished, and detail-oriented Patient Coordinator who excels in both patient service and administrative accuracy.

If you enjoy helping people, thrive in a fast-paced environment, and take pride in getting the details right, this role may be perfect for you.

This is a front-facing position that carries added responsibility for patient accounts, scheduling accuracy, and insurance claim submission, making it an ideal opportunity for someone ready to grow into a higher-level administrative role.

Position Overview
The Patient Coordinator plays a vital role in creating a smooth and positive experience for every patient while ensuring the accuracy and efficiency of front-office operations.

In addition to traditional reception duties, this position includes billing and scheduling responsibilities, such as:
Patient accounts and insurance AR
Insurance claim submission
Accurate and goal-focused scheduling
Statement generation
Payment posting
This team member must be friendly, professional, dependable, and excellent at multitasking.

Key ResponsibilitiesFront Desk Excellence
Greet patients with warmth, professionalism, and efficiency
Answer phones, direct calls, and assist patients with scheduling needs
Manage patient check-in, check-out, financial discussions, and follow-up tasks
Maintain accurate patient records and update demographic or insurance information
Scheduling & Goal Achievement
Schedule appointments strategically to meet provider production goals
Ensure accurate appointment types, lengths, and operatory assignments
Follow scheduling systems consistently with strong attention to detail
Conduct confirmation calls, track broken appointments, and help prevent schedule gaps
Maintain a clean, productive schedule through proactive communication and follow-up
Billing & Revenue Cycle Support
Prepare and electronically submit insurance claims with appropriate attachments
Follow up on outstanding insurance claims and assist with insurance AR
Generate patient statements and assist with past due account outreach
Collect and post patient payments accurately
Assist with insurance verification and benefit coordination when needed
Administrative Tasks
Keep reception area organized and welcoming
Assist new patients with registration and onboarding
Maintain filing systems and digital records
Support office leaders and billing team with daily administrative needs
Follow HIPAA and OSHA guidelines at all times
Ideal Candidate Characteristics
We are looking for a team member who is:
Friendly, professional, and patient-focused
Excellent at multitasking and staying organized
Confident speaking with patients about appointments and finances
Comfortable with insurance and billing workflows
Detail-oriented with high accuracy and follow-through
Skilled at maintaining productive schedules
Positive, proactive, and committed to helping the team succeed
A motivated learner who enjoys growing in their role
Requirements
2–5 years of dental front office or medical administrative experience preferred
Experience with insurance verification, claim submission, or patient AR is a plus
Strong scheduling or treatment coordination experience highly valued
Proficiency with MS Office; CareStack, Eaglesoft, or Mango experience a plus
Strong communication and customer service skills
Ability to work in a fast-paced environment with shifting priorities
Professional demeanor and commitment to confidentiality
Ability to work flexible hours between 7am–7:30pm; occasional Saturday rotation. A minimum of one Saturday monthly will be required of this role.

Why Join Dental Wellness Centers of GA?

A stable, supportive, growing dental group
Career growth opportunities in admin, billing, or management
A professional, positive, team-oriented environment
Competitive pay + opportunities for advancement
Ongoing training and development
Application Process
Please submit:
✔ Letter of application
✔ Resume
✔ Salary history and requirements
All application materials are kept confidential. Qualified applicants will be contacted directly for an interview.

Dental Wellness Centers of GA offers employment opportunities that promote professional, personal and financial growth. We work extremely hard to provide our team members with continuous professional development and a supportive work environment. Competitive wages, great benefits, and opportunities for advancement are just a few reasons why a career with us is an investment in your future. For more information about us: www.DentalWellnessGA.com
Job Types: Full-time, Part-time
Pay: $17.00 - $22.00 per hour
Benefits:
Continuing education credits
Employee assistance program
Employee discount
Employee mentoring program
Flexible schedule
On-the-job training
Opportunities for advancement
Paid orientation
Paid time off
Paid training
Referral program
Retirement plan
Uniform allowance
Wellness program
Experience:
dental industry: 1 year (Required)
dental insurance billing: 1 year (Required)
dental patient scheduling: 1 year (Required)
Ability to Commute:
Savannah, GA 31405 (Required)
Work Location: In person