Front Desk Receptionist

Job Summary:
We are seeking a Front Desk Receptionist with friendly and welcoming demeanor who can provide an excellent patient experience from the first phone call to the end of their first appointment.

Duties:

- Greet patients and visitors with a welcoming and inviting demeanor

- Schedule appointments and manage the appointment calendar efficiently

- Manage patient inquiries via phone, email, and text, directing them to the appropriate department as needed.

- Complete insurance benefit verification for new patient appointments

- Handle patient check-outs, including collecting payments, discussing treatment plan costs and available payment options.

- Demonstrate knowledge of dental terminology and procedures

- Practice aseptic techniques to maintain a clean and safe environment

- Support dental assistants and hygienists with various duties when necessary
Experience:

- Previous experience as a Dental Receptionist or in a similar role is preferred, but not necessary. The candidate must be a self-starter with motivation to learn a new skill if applying with no previous front desk experience. Pay rate for this position varies dependent on skill level.

- Familiarity with medical imaging software is a plus

- Knowledge of dental procedures is beneficial
Requirements:

- Excellent communication and interpersonal skills

- Strong organizational abilities with attention to detail

- Ability to multitask and prioritize tasks effectively

- Willingness to learn and adapt to new technologies and processes
Scheduled hours for this position would be as follows:
Monday and Friday: 7am-4pm
Tuesday: 9am-6pm
Wednesday: 8am-5pm
Thursday, Saturday, Sunday: OFF
We are a small, collaborative team that values a positive, supportive work environment. We’re looking for someone who will contribute to our team culture and work well with others to provide the best care for our patients. Join our team as a Front Desk Receptionist and contribute to providing top-notch dental care in a friendly and professional setting!

Job Type: Full-time
Pay: $20.00 - $26.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Retirement plan
Vision insurance
Application Question(s):
Describe a time when you had to handle a difficult customer or patient. What was the situation, and how did you resolve it?

A patient is waiting to check in, the phone is ringing, and a coworker asks for help with insurance input. How would you prioritize these tasks?

A. Answer the phone, then help coworker, then check in patient
B. Greet and check in the patient first, then answer the phone, then assist coworker
C. Help the coworker first, then assist the patient, then answer the phone
Work Location: In person