full-time 6 days ago
Front Desk Receptionist (Dermatology) - Knoxville, TN
Anne Arundel Dermatology
123 Fox Road, Knoxville, TN 37922
Competitive Compensation
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Job Description
Overview:
Front Desk Receptionist (Dermatology) - Knoxville, TN
We’re hiring a full-time Front Desk Receptionist to join our Knoxville Dermatology Group in Knoxville, TN. This role is ideal for someone with strong customer service skills who is interested in working in a fast-paced healthcare environment.
As a Front Desk Receptionist, responsibilities will include checking patients in and out, verifying and updating insurance and personal information, scheduling and confirming appointments, collecting copays, and supporting daily office operations to ensure an efficient and positive patient experience.
Schedule: Monday - Friday, 8 hour shifts
Hours: Between 7 AM - 5 PM + 1 hour lunch
Spanish-speaking applicants are preferred.
Why join Anne Arundel Dermatology? We are committed to continual training and education for our physicians and staff. Our team stays current with the latest dermatology advancements, treatments, and research, offering employees the opportunity to build a meaningful and stable career in healthcare.
Responsibilities:
Duties/Responsibilities:
As a Front Desk Receptionist (Medical Receptionist), you will be the first point of contact for patients and play a key role in delivering a positive patient experience.
Greet and check in patients in a professional and welcoming manner
Manage patient check-in and check-out processes, including collecting copays and balances
Schedule, confirm, and coordinate patient appointments and referrals
Answer and screen incoming calls, take accurate messages, and route appropriately
Enter and update patient demographics, insurance information, and medical records in the system
Review patient charts to ensure all required information, documentation, and signatures are complete
Track patient flow in the reception area and communicate updates to clinical staff
Handle administrative tasks such as scanning, faxing, and managing incoming correspondence
Maintain and update office and product inventory, including placing supply orders as needed
Run end-of-day reports and assist with balancing daily payments
Provide support to clinical and administrative team members as needed to ensure smooth office operations
Deliver excellent customer service by treating all patients with professionalism, empathy, and respect
Qualifications:
Education and Experience:
High School Diploma or GED required
2+ years of recent customer service experience required (retail, hospitality, or healthcare welcome)
1-3 years of experience as a Medical Receptionist or Front Desk in a medical office preferred
Prior experience in dermatology or a specialty clinic setting preferred, but not required
Skills/Abilities:
Strong customer service and interpersonal communication skills
Ability to multitask and manage a high-volume front desk environment
Excellent organizational skills and attention to detail
Comfortable working in a fast-paced healthcare or medical office setting
Familiarity with HIPAA guidelines and patient confidentiality standards
Experience using electronic medical records (EMR) systems preferred
Proficient with multi-line phone systems and standard office equipment (computer, fax, copier, scanner)
Basic to intermediate computer skills required
Ability to prioritize tasks and manage time effectively
Fluent in English; Spanish-speaking candidates are a plus
Ability to travel to nearby offices as needed for coverage
Physical Requirements:
Prolonged sitting with occasional standing, walking, stooping, and reaching
Manual dexterity required for computer and phone use
Ability to lift and carry up to 30 pounds
Vision and hearing sufficient for computer work and phone communication
Licensure/Certifications/Education:
Full-time employees (30+ hours per week) are eligible for a comprehensive benefits package, including:
Medical, Dental, and Vision insurance (effective the 1st of the month following hire)
Short-term and long-term disability coverage
Voluntary life insurance (employee, spouse, and child)
Critical Illness and Hospital Indemnity coverage
Company-paid Basic Life and AD&D insurance
Paid time off (PTO)
Paid holidays
Retirement savings plan
Employee discounts on cosmetic services and products
Front Desk Receptionist (Dermatology) - Knoxville, TN
We’re hiring a full-time Front Desk Receptionist to join our Knoxville Dermatology Group in Knoxville, TN. This role is ideal for someone with strong customer service skills who is interested in working in a fast-paced healthcare environment.
As a Front Desk Receptionist, responsibilities will include checking patients in and out, verifying and updating insurance and personal information, scheduling and confirming appointments, collecting copays, and supporting daily office operations to ensure an efficient and positive patient experience.
Schedule: Monday - Friday, 8 hour shifts
Hours: Between 7 AM - 5 PM + 1 hour lunch
Spanish-speaking applicants are preferred.
Why join Anne Arundel Dermatology? We are committed to continual training and education for our physicians and staff. Our team stays current with the latest dermatology advancements, treatments, and research, offering employees the opportunity to build a meaningful and stable career in healthcare.
Responsibilities:
Duties/Responsibilities:
As a Front Desk Receptionist (Medical Receptionist), you will be the first point of contact for patients and play a key role in delivering a positive patient experience.
Greet and check in patients in a professional and welcoming manner
Manage patient check-in and check-out processes, including collecting copays and balances
Schedule, confirm, and coordinate patient appointments and referrals
Answer and screen incoming calls, take accurate messages, and route appropriately
Enter and update patient demographics, insurance information, and medical records in the system
Review patient charts to ensure all required information, documentation, and signatures are complete
Track patient flow in the reception area and communicate updates to clinical staff
Handle administrative tasks such as scanning, faxing, and managing incoming correspondence
Maintain and update office and product inventory, including placing supply orders as needed
Run end-of-day reports and assist with balancing daily payments
Provide support to clinical and administrative team members as needed to ensure smooth office operations
Deliver excellent customer service by treating all patients with professionalism, empathy, and respect
Qualifications:
Education and Experience:
High School Diploma or GED required
2+ years of recent customer service experience required (retail, hospitality, or healthcare welcome)
1-3 years of experience as a Medical Receptionist or Front Desk in a medical office preferred
Prior experience in dermatology or a specialty clinic setting preferred, but not required
Skills/Abilities:
Strong customer service and interpersonal communication skills
Ability to multitask and manage a high-volume front desk environment
Excellent organizational skills and attention to detail
Comfortable working in a fast-paced healthcare or medical office setting
Familiarity with HIPAA guidelines and patient confidentiality standards
Experience using electronic medical records (EMR) systems preferred
Proficient with multi-line phone systems and standard office equipment (computer, fax, copier, scanner)
Basic to intermediate computer skills required
Ability to prioritize tasks and manage time effectively
Fluent in English; Spanish-speaking candidates are a plus
Ability to travel to nearby offices as needed for coverage
Physical Requirements:
Prolonged sitting with occasional standing, walking, stooping, and reaching
Manual dexterity required for computer and phone use
Ability to lift and carry up to 30 pounds
Vision and hearing sufficient for computer work and phone communication
Licensure/Certifications/Education:
Full-time employees (30+ hours per week) are eligible for a comprehensive benefits package, including:
Medical, Dental, and Vision insurance (effective the 1st of the month following hire)
Short-term and long-term disability coverage
Voluntary life insurance (employee, spouse, and child)
Critical Illness and Hospital Indemnity coverage
Company-paid Basic Life and AD&D insurance
Paid time off (PTO)
Paid holidays
Retirement savings plan
Employee discounts on cosmetic services and products
About Anne Arundel Dermatology
Anne Arundel Dermatology is one of the largest and most well-established dermatology practices in the Mid-Atlantic and Southeastern states. They are committed to providing exceptional dermatologic care specializing in general, surgical, and cosmetic dermatology.