Front Desk Receptionist

About the Practice
Colorado Brain & Spine Institute (CBSI) is a neurosurgery practice specializing in complex spine and cranial care. We have four office locations around the Denver area. We are seeking a professional, detail-oriented Front Desk Receptionist to serve as the first point of contact for our patients and provide essential administrative support to our clinical team.

Position Summary
The Front Desk Coordinator is responsible for creating a welcoming, efficient patient experience from check-in through check-out, while supporting the administrative workflows that keep a busy neurosurgical practice running smoothly. This role requires strong organizational skills, professionalism under pressure, and comfort working within a fast-paced medical office environment. This position requires the flexibility to travel between multiple practice locations throughout the week, so reliable transportation is essential.

Key Responsibilities
Greet and check in patients, verifying demographic and insurance information at each visit
Collect co-pays, deductibles, and outstanding balances at time of service
Answer and triage incoming phone calls, routing clinical questions appropriately
Schedule, reschedule, and confirm patient appointments across multiple providers
Verify insurance eligibility and benefits prior to patient visits
Generate estimated patient costs before visits
Obtain and scan referrals, imaging, and outside records into the EHR (Athenahealth)
Maintain a clean, organized, and HIPAA-compliant front office and waiting area
Communicate wait times and delays to patients courteously
Coordinate with clinical staff and billing team regarding patient flow and documentation needs
Manage new patient paperwork, intake forms, and consent documentation
Assist with faxing, scanning, and general clerical support as needed
Maintain strict confidentiality of patient health information (PHI) in accordance with HIPAA
Travel between practice locations as scheduled to provide front desk coverage
Qualifications
Required:
High school diploma or equivalent
1+ year of front desk/receptionist experience in a medical office setting
Strong verbal and written communication skills
Proficiency with computers, email, and multi-line phone systems
Ability to multitask in a fast-paced environment while maintaining accuracy
Reliable transportation and willingness to travel between multiple office locations
Preferred:
Experience with Athenahealth or similar EHR/practice management software
Prior experience in a specialty practice (neurosurgery, orthopedics, or surgical subspecialty)
Familiarity with medical terminology, particularly spine and neurosurgical terms
Experience verifying insurance benefits and collecting patient payments
Skills & Attributes:
Warm, professional demeanor with patients who may be in pain or distress
Strong attention to detail and accuracy in data entry
Reliable, punctual, and able to work independently
Team-oriented with willingness to support colleagues during high-volume periods
Comfortable handling sensitive conversations regarding billing and insurance
Adaptable to working in different office environments and with different location-specific workflows
Schedule
Monday–Friday, (8:00 AM–5:00 PM 4 days, 7:00-4:00PM 1 day ) Schedule includes rotation between practice locations.

Pay: $19.00 - $21.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Retirement plan
Work Location: In person