Front Desk Receptionist

Dental Scheduling Coordinator
Highridge Dental – Folsom, California
Job Type: Full Time
Schedule: Monday - Thursday
Compensation: $20-$25
About Highridge Dental
Highridge Dental is a growing, patient-focused dental practice providing comprehensive general, cosmetic, restorative, and implant dentistry. We are looking for a dependable and personable Scheduling Coordinator who can create an excellent patient experience while keeping the clinical schedule productive and organized.

Position Summary
The Scheduling Coordinator is the first point of contact for many of our patients. This position is responsible for answering calls, scheduling appointments, coordinating patient flow, filling schedule openings, and helping patients move forward with recommended care.

The ideal candidate is friendly, organized, confident on the phone, and comfortable working in a fast-paced dental office.

Primary Responsibilities
Answer incoming calls promptly and professionally
Schedule new-patient, hygiene, emergency, and treatment appointments
Provide a warm and welcoming patient experience
Confirm appointments by phone, text, or email
Maintain a productive doctor and hygiene schedule
Fill cancellations and same-day schedule openings
Contact overdue hygiene patients and manage the recall system
Follow up with patients who have unscheduled treatment
Check patients in and out when needed
Collect copayments and patient balances
Review basic appointment and financial information with patients
Maintain an accurate short-call list
Monitor voicemail, text messages, and online appointment requests
Update patient information in the practice-management system
Coordinate with the clinical team regarding emergencies and scheduling needs
Protect patient confidentiality and follow HIPAA requirements
Participate in morning huddles and team meetings
Complete assigned daily scheduling and follow-up reports
Performance Expectations
Maintain a full and productive schedule
Respond promptly to calls, messages, and appointment requests
Reduce unfilled openings and last-minute cancellations
Reappoint patients before they leave the office
Follow up consistently without pressuring patients
Communicate clearly with patients and team members
Maintain accurate notes for every important patient interaction
Arrive on time and provide reliable attendance
Take ownership of assigned responsibilities
Required Qualifications
Excellent telephone and customer-service skills
Strong organization and attention to detail
Professional verbal and written communication
Ability to manage multiple priorities
Comfortable discussing appointments, balances, and treatment
Basic computer and data-entry skills
Dependable, positive, and team-oriented attitude
Ability to remain calm when handling busy schedules or concerned patients
Preferred Qualifications
At least one year of dental front-office experience
Experience with dental practice-management software
Understanding of common dental terminology and procedures
Experience with recall, insurance verification, and treatment follow-up
Bilingual abilities are helpful but not required
What Success Looks Like
A successful Scheduling Coordinator keeps the schedule full, makes patients feel cared for, communicates effectively with the clinical team, and follows through on every call, message, and scheduling opportunity.

How to Apply
Please submit your résumé along with a brief explanation of why you would be a strong fit for Highridge Dental. Include your dental-office experience, software experience, availability, and desired compensation.

Pay: $20.00 - $25.00 per hour
Work Location: In person