Front Desk Receptionist

Front Desk Job Description
Greeting patients professionally both in person and on the phone
Conduct oneself to ensure patient confidentiality at all times in keeping with HIPAA guidelines
Answering phones promptly
Quickly answering or properly referring questions and issues
Optimizing provider schedules and patient satisfaction with efficient scheduling
Notifying providers of patient arrivals
Comforting patients by anticipating anxieties and effectively answering questions
Ensuring availability of treatment information by retrieving and updating patient records
Importing and updating patient demographics into EMR
Verifying patient insurance and entering data correctly into EMR
Ensuring referrals are complete prior to patient scheduling
Verifying financial records and collecting patient charges while filing and expediting third-party claims
Maintains operations by following policies and procedures, reporting needed changes.

Contributes to team effort by accomplishing related results as needed.

Works with vendors to facilitate buy and bill programming and to expedite prior authorization processes
Establishes harmonious work environment with coworkers and physician
Required Skill to be successful in this role
Communication skills to converse clearly over the telephone and in person
Organization and time management to manage a variety of tasks effectively
Attention to detail to schedule patients correctly and communicate scheduling difficulties with providers
Technological skills, such as using word processing and spreadsheet programs to track data
Interpersonal skills to interact positively with patients who may be upset or stressed
Able to multi-task, cool headed, pleasant and kind demeanor
Understanding and knowledge of CPT codes
Master of insurance portals
Ability to create insurance estimates
Superior verification skills a must
Qualifications for Front Desk Position
3+ years of experience working as an administrative assistant or in a relevant role
Friendly and compassionate disposition
Superior organizational skills
Excellent organizational and time management skills
Strong verbal and written communication skills
Ability to work independently or as part of a team
Excellent interpersonal communication skills
Dedication to maintaining confidentiality of all patient records
Job Type: Full-time
Pay: From $20.00 per hour
Expected hours: 30.0 – 35.0 per week
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Experience:
Customer service: 1 year (Required)
Work Location: In person