Front Desk Receptionist (Insurance Experience)

Front Desk / Insurance Coordinator
Kuser Family Dental – Hamilton Square, NJ
Kuser Family Dental is a modern, private family practice looking for an experienced, friendly, and organized Front Desk / Insurance Coordinator to join our team. We are seeking someone who thrives in a patient-focused environment, enjoys building relationships, and has a strong understanding of dental insurance and front office operations.

This role is ideal for someone with solid dental front desk experience who is comfortable handling insurance, scheduling, patient communication, and supporting treatment acceptance.

Key Responsibilities
Welcome patients with a warm, professional, and positive attitude
Answer incoming calls and convert new patient inquiries into scheduled appointments
Check patients in and out efficiently
Verify insurance benefits and provide accurate insurance estimates
Submit and follow up on insurance pre-authorizations and claims
Communicate with insurance companies regarding benefits, claims, and eligibility
Schedule appointments and manage the daily schedule
Maintain accurate patient records and documentation in Dentrix
Present treatment plans and discuss financial options when needed
Work closely with doctors and clinical team to provide an outstanding patient experience
What We're Looking For
Minimum 2 years of dental front office experience (Required)
Dentrix experience (Required)
Strong knowledge of dental insurance, benefits, and claim processing
Excellent communication and customer service skills
Professional, organized, and detail-oriented
Positive attitude with the ability to multitask in a fast-paced environment
Reliable team player with a strong work ethic
Preferred Qualifications
Experience presenting treatment plans and discussing financial arrangements
Strong case acceptance and patient communication skills
Experience handling pre-authorizations and insurance follow-up
Benefits
401(k)
401(k) Matching
Paid Time Off
Employee Dental Benefits
Opportunities for Growth and Advancement
Job Details
Full-time or Part-time
Schedule: To Be Discussed
Location: Hamilton Square, NJ 08690
Work Location: In Person
Pay: $20.00 - $30.00 per hour
Benefits:
401(k) matching
Paid time off
Experience:
Dental Insurance: 2 years (Preferred)
Dentrix: 2 years (Preferred)
Customer Service: 1 year (Preferred)
Work Location: In person