full-time 15 days ago
Front Desk Receptionist
Mann Dental Group LLC
Ipswich, MA 01938
18 - 20/hr
About the Practice
N/A Team Members
Dentrix Software
Office Tour & Photos
Job Description
Job Summary
We are seeking an organized, personable, and detail-oriented Front Desk Receptionist to join our dental practice team. In this role, you will be the welcoming face of our office, greeting patients, managing multi-line phone systems, and maintaining an efficient daily schedule. You will bridge the gap between patients, dental providers, and insurance companies by handling check-ins, medical record updates, and billing inquiries.
Responsibilities
Patient Experience & Check-In/Out
Greet patients warmly upon arrival, manage the check-in/check-out process, and handle patient intake paperwork.
Manage patient flow within the reception area to minimize wait times and ensure comfort.
Answer phone lines to respond to general inquiries, route calls, and address patient concerns with empathy.
Appointment Scheduling & Coordination
Schedule appointments efficiently using dental practice management systems like Dentrix Ascend.
Confirm upcoming bookings via text, email, or telephone to minimize late cancellations and no-shows.
Optimize provider schedules to maximize daily chair time while keeping a balanced workflow for dentists and hygienists.
Insurance Coordination & Billing
Verify insurance coverage and benefits eligibility with carriers prior to scheduled appointment.
Submit insurance claims accurately and track their progress through to payment processing.
Collect co-payments, process credit cards/cash, issue receipts, and manage outstanding patient balances.
Present treatment plans to patients by outlining financial options and case estimates to promote care acceptance.
Administrative Support & Compliance
Maintain electronic records by updating medical histories, charting data, and tracking specialist referrals.
Ensure HIPAA compliance at all times to securely maintain patient privacy and protect medical data confidentiality.
Organize office logistics by ordering front desk supplies, sorting mail, and coordinating with dental labs.
Skills
Excellent computer literacy with proficiency in Microsoft Office Suite, Google Workspace, and data entry tools
Prior experience with multi-line phone systems and phone etiquette is essential
Bilingual abilities are highly desirable to serve diverse clientele effectively
Strong organizational skills with the ability to prioritize tasks efficiently and manage time effectively
Experience in customer service or as a medical or dental receptionist is a plus
Personal assistant experience or familiarity with calendar management enhances your candidacy
Knowledge of bookkeeping software is advantageous
Demonstrated professionalism in handling confidential information with integrity
Join us as a Front Desk Receptionist and be the friendly first point of contact that sets the tone for a positive experience! Your enthusiasm, organizational prowess, and commitment to excellent service will make a meaningful difference every day.
Pay: $18.00 - $20.00 per hour
Work Location: In person
We are seeking an organized, personable, and detail-oriented Front Desk Receptionist to join our dental practice team. In this role, you will be the welcoming face of our office, greeting patients, managing multi-line phone systems, and maintaining an efficient daily schedule. You will bridge the gap between patients, dental providers, and insurance companies by handling check-ins, medical record updates, and billing inquiries.
Responsibilities
Patient Experience & Check-In/Out
Greet patients warmly upon arrival, manage the check-in/check-out process, and handle patient intake paperwork.
Manage patient flow within the reception area to minimize wait times and ensure comfort.
Answer phone lines to respond to general inquiries, route calls, and address patient concerns with empathy.
Appointment Scheduling & Coordination
Schedule appointments efficiently using dental practice management systems like Dentrix Ascend.
Confirm upcoming bookings via text, email, or telephone to minimize late cancellations and no-shows.
Optimize provider schedules to maximize daily chair time while keeping a balanced workflow for dentists and hygienists.
Insurance Coordination & Billing
Verify insurance coverage and benefits eligibility with carriers prior to scheduled appointment.
Submit insurance claims accurately and track their progress through to payment processing.
Collect co-payments, process credit cards/cash, issue receipts, and manage outstanding patient balances.
Present treatment plans to patients by outlining financial options and case estimates to promote care acceptance.
Administrative Support & Compliance
Maintain electronic records by updating medical histories, charting data, and tracking specialist referrals.
Ensure HIPAA compliance at all times to securely maintain patient privacy and protect medical data confidentiality.
Organize office logistics by ordering front desk supplies, sorting mail, and coordinating with dental labs.
Skills
Excellent computer literacy with proficiency in Microsoft Office Suite, Google Workspace, and data entry tools
Prior experience with multi-line phone systems and phone etiquette is essential
Bilingual abilities are highly desirable to serve diverse clientele effectively
Strong organizational skills with the ability to prioritize tasks efficiently and manage time effectively
Experience in customer service or as a medical or dental receptionist is a plus
Personal assistant experience or familiarity with calendar management enhances your candidacy
Knowledge of bookkeeping software is advantageous
Demonstrated professionalism in handling confidential information with integrity
Join us as a Front Desk Receptionist and be the friendly first point of contact that sets the tone for a positive experience! Your enthusiasm, organizational prowess, and commitment to excellent service will make a meaningful difference every day.
Pay: $18.00 - $20.00 per hour
Work Location: In person
Requirements
• Multi-line phone systems
• Organizational skills
• Data entry
• HIPAA
• Computer operation
• Organizational skills
• Data entry
• HIPAA
• Computer operation
About Mann Dental Group LLC
Sunrise Dental in Ipswich, MA, led by Dr. Mann, provides compassionate and high-quality dental care to patients of all ages. Dedicated to preventive care with a focus on long-term health, Dr. Mann's warm nature and sense of humor make patients feel at ease.