full-time 18 days ago
Front Desk Receptionist
Helixona
Irvine, CA 92618
From 25/hr
About the Practice
N/A Team Members
Software Software
Office Tour & Photos
Job Description
About Helixona
At Helixona, we are redefining healthcare by restoring the humanity of healthcare. Our mission is to create a healthcare experience where patients feel seen, understood, and supported throughout their healing journey.
We believe exceptional care happens when compassionate providers, dedicated team members, and thoughtful systems work together to remove unnecessary complexity and allow healing to remain the focus. Every member of our team plays an essential role in creating that experience. We believe thoughtful systems should make it easier for people to care for one another, allowing our patients, providers, and care teams to focus their attention where it matters most—healing.
The Opportunity
We are seeking a warm, compassionate, and highly organized Front Desk Receptionist to serve as the welcoming presence of Helixona.
As the first person many patients see when they walk through our doors, the Front Desk Receptionist plays an important role in setting the tone for their experience. This position supports patient communication, scheduling, front office operations, and day-to-day administrative needs while helping create an environment where patients feel genuinely welcomed and cared for.
The ideal candidate brings warmth, professionalism, attention to detail, and a genuine heart for people and healing.
Essential Responsibilities
Welcome and check patients in and out with warmth, professionalism, and attention to their individual needs.
Answer incoming calls, emails, and general communications and connect patients with the appropriate team member when needed.
Schedule, reschedule, and confirm patient appointments according to established clinic workflows.
Maintain awareness of daily schedules and patient flow, communicating delays, changes, or concerns to the appropriate team members.
Maintain accurate patient demographic and administrative information within the Electronic Medical Record (EMR).
Scan, upload, organize, and route patient documents according to Helixona documentation standards.
Maintain a clean, organized, and welcoming reception and front office environment.
Collect patient payments and provide receipts as appropriate, following established clinic procedures.
Monitor front office supplies and assist with inventory and restocking as needed.
Collaborate with clinical, administrative, and operations teams to support a seamless patient experience.
Assist with additional administrative and operational responsibilities as needed to support patients and the team.
EducationRequired
High school diploma or equivalent.
ExperienceRequired
Minimum of one (1) year of experience in a customer-facing, administrative, reception, or similar professional role.
Experience managing multiple responsibilities in a fast-paced environment.
Preferred
Previous experience in a medical office, specialty clinic, or outpatient healthcare setting.
Experience using an Electronic Medical Record (EMR) and patient scheduling systems.
Experience supporting patients with complex or chronic health conditions.
Required Skills
Exceptional patient service with a warm, compassionate, and professional communication style.
Strong organization, time management, and attention to detail.
Highly efficient and able to prioritize responsibilities, manage time well, and follow tasks through to completion.
Proactive and resourceful, with the ability to recognize what needs to be done and take appropriate action.
Ability to multitask and problem-solve while remaining calm and attentive to patients.
Proficiency with computers and willingness to learn new systems and technology.
Dependable, accountable, and committed to maintaining patient confidentiality and HIPAA compliance.
Comfortable working independently while collaborating effectively with the broader team.
Who Will Thrive Here
The right person for Helixona understands that being the first person a patient sees is an opportunity to help someone feel welcomed, known, and cared for.
Brings a naturally warm and compassionate presence to every interaction.
Has a genuine heart for people and healing and finds meaning in helping others.
Works with a strong sense of ownership and follow-through, taking pride in getting things done accurately and efficiently.
Notices what needs attention, takes initiative, and doesn't wait to be asked when there is an opportunity to help.
Leads with curiosity, asks thoughtful questions, and enjoys learning and improving.
Feels connected to Helixona's mission and wants to contribute to a more human and thoughtful approach to healthcare.
Physical Requirements
Ability to sit, stand, and walk throughout the workday.
Ability to bend, reach, and perform routine office activities.
Ability to lift and move up to 25 pounds occasionally.
Ability to use computers, telephones, and standard office equipment for extended periods.
How to Apply
Please submit your resume for consideration. If your experience and qualifications appear to be a good fit, a member of our team will contact you to discuss next steps.
Candidates selected for an interview should be prepared to share what draws them to patient service and Helixona's mission, how they create a warm and welcoming experience for others, and how they approach learning and teamwork.
Equal Opportunity Employer
Helixona is an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, performance, and business needs without regard to any characteristic protected by applicable federal, state, or local law.
Pay: From $25.00 per hour
Benefits:
Dental insurance
Employee discount
Health insurance
Paid time off
Work Location: In person
At Helixona, we are redefining healthcare by restoring the humanity of healthcare. Our mission is to create a healthcare experience where patients feel seen, understood, and supported throughout their healing journey.
We believe exceptional care happens when compassionate providers, dedicated team members, and thoughtful systems work together to remove unnecessary complexity and allow healing to remain the focus. Every member of our team plays an essential role in creating that experience. We believe thoughtful systems should make it easier for people to care for one another, allowing our patients, providers, and care teams to focus their attention where it matters most—healing.
The Opportunity
We are seeking a warm, compassionate, and highly organized Front Desk Receptionist to serve as the welcoming presence of Helixona.
As the first person many patients see when they walk through our doors, the Front Desk Receptionist plays an important role in setting the tone for their experience. This position supports patient communication, scheduling, front office operations, and day-to-day administrative needs while helping create an environment where patients feel genuinely welcomed and cared for.
The ideal candidate brings warmth, professionalism, attention to detail, and a genuine heart for people and healing.
Essential Responsibilities
Welcome and check patients in and out with warmth, professionalism, and attention to their individual needs.
Answer incoming calls, emails, and general communications and connect patients with the appropriate team member when needed.
Schedule, reschedule, and confirm patient appointments according to established clinic workflows.
Maintain awareness of daily schedules and patient flow, communicating delays, changes, or concerns to the appropriate team members.
Maintain accurate patient demographic and administrative information within the Electronic Medical Record (EMR).
Scan, upload, organize, and route patient documents according to Helixona documentation standards.
Maintain a clean, organized, and welcoming reception and front office environment.
Collect patient payments and provide receipts as appropriate, following established clinic procedures.
Monitor front office supplies and assist with inventory and restocking as needed.
Collaborate with clinical, administrative, and operations teams to support a seamless patient experience.
Assist with additional administrative and operational responsibilities as needed to support patients and the team.
EducationRequired
High school diploma or equivalent.
ExperienceRequired
Minimum of one (1) year of experience in a customer-facing, administrative, reception, or similar professional role.
Experience managing multiple responsibilities in a fast-paced environment.
Preferred
Previous experience in a medical office, specialty clinic, or outpatient healthcare setting.
Experience using an Electronic Medical Record (EMR) and patient scheduling systems.
Experience supporting patients with complex or chronic health conditions.
Required Skills
Exceptional patient service with a warm, compassionate, and professional communication style.
Strong organization, time management, and attention to detail.
Highly efficient and able to prioritize responsibilities, manage time well, and follow tasks through to completion.
Proactive and resourceful, with the ability to recognize what needs to be done and take appropriate action.
Ability to multitask and problem-solve while remaining calm and attentive to patients.
Proficiency with computers and willingness to learn new systems and technology.
Dependable, accountable, and committed to maintaining patient confidentiality and HIPAA compliance.
Comfortable working independently while collaborating effectively with the broader team.
Who Will Thrive Here
The right person for Helixona understands that being the first person a patient sees is an opportunity to help someone feel welcomed, known, and cared for.
Brings a naturally warm and compassionate presence to every interaction.
Has a genuine heart for people and healing and finds meaning in helping others.
Works with a strong sense of ownership and follow-through, taking pride in getting things done accurately and efficiently.
Notices what needs attention, takes initiative, and doesn't wait to be asked when there is an opportunity to help.
Leads with curiosity, asks thoughtful questions, and enjoys learning and improving.
Feels connected to Helixona's mission and wants to contribute to a more human and thoughtful approach to healthcare.
Physical Requirements
Ability to sit, stand, and walk throughout the workday.
Ability to bend, reach, and perform routine office activities.
Ability to lift and move up to 25 pounds occasionally.
Ability to use computers, telephones, and standard office equipment for extended periods.
How to Apply
Please submit your resume for consideration. If your experience and qualifications appear to be a good fit, a member of our team will contact you to discuss next steps.
Candidates selected for an interview should be prepared to share what draws them to patient service and Helixona's mission, how they create a warm and welcoming experience for others, and how they approach learning and teamwork.
Equal Opportunity Employer
Helixona is an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, performance, and business needs without regard to any characteristic protected by applicable federal, state, or local law.
Pay: From $25.00 per hour
Benefits:
Dental insurance
Employee discount
Health insurance
Paid time off
Work Location: In person
Requirements
• Administrative experience
• High school diploma or GED
• Medical documentation
• Teamwork
• Time management
• High school diploma or GED
• Medical documentation
• Teamwork
• Time management
About Helixona
Helixona is a healthcare provider focused on personalized, science-backed care for chronic illness. They offer a range of services aimed at addressing conditions like Mast Cell Activation Syndrome, Ehlers-Danlos Syndrome, POTS, Lyme Disease, Chronic Fatigue, Long COVID, and more.