Front Desk Receptionist

Kinston Smiles Family Dental is seeking an experienced, friendly, and dependable Dental Front Desk Administrator to join our growing team. We are a close-knit private dental practice focused on providing excellent patient care in a positive, professional, and team-oriented environment.

The ideal candidate is organized, confident communicating with patients, and experienced with dental insurance, scheduling, billing, and collections. Bilingual applicants are strongly encouraged to apply.

Schedule
Monday through Thursday
Possibility for half days on Fridays
Full-time position
Responsibilities
Greet patients and provide a welcoming front-office experience
Answer incoming calls, respond to messages, and assist patients with questions
Schedule appointments and maintain a productive provider and hygiene schedule
Confirm appointments and help fill cancellations or openings
Verify dental insurance benefits and eligibility
Review treatment estimates and explain patient financial responsibilities
Collect payments and maintain accurate patient account information
Submit and follow up on insurance claims
Assist with outstanding insurance claims, denials, and accounts receivable
Coordinate treatment scheduling and financial arrangements
Maintain accurate patient records and protect confidential information
Work closely with the clinical and administrative teams to support efficient daily operations
Qualifications
Previous dental front desk experience strongly preferred
Strong communication and customer service skills
Professional, dependable, and detail-oriented
Comfortable discussing treatment costs and collecting payments
Ability to multitask in a fast-paced dental office
Strong computer and administrative skills
Experience with Open Dental is a plus
Bilingual in English and Spanish is a plus
What We Offer
Supportive and close-knit team environment
Consistent weekday schedule
Opportunities for professional growth
Positive private-practice atmosphere
Competitive compensation based on experience
Work Location: In person