full-time 2 months ago
Front Desk Receptionist
Smiles of Carolina
Knightdale, NC 27545
Competitive Compensation
About the Practice
N/A Team Members
Dentrix Software
Job Description
Join Our Compassionate Team at ECPC Pain Specialists – Knightdale!
Position: Front Desk Receptionist
Location: Knightdale, NC
Status: Full-Time | Non-Exempt
Department: ECPC Pain Specialists – Administrative
Reports to: Clinic Manager / Leadership Team
About ECPC Pain Specialists
At ECPC Pain Specialists, we are committed to delivering exceptional care by focusing on what matters most—our patients and each other. Every team member plays an important role in helping patients regain quality of life. Guided by our core values of compassion, integrity, accountability, and teamwork, we foster a supportive environment where your contributions truly make a difference.
About the Role
As the Front Desk Receptionist, you’ll be the warm, welcoming face of our clinic—the first person patients see and speak with when they arrive. This is more than just a front desk role; it’s an opportunity to be a trusted part of each patient’s care journey. You’ll work in a fast-paced, team-focused environment where communication, kindness, and professionalism are key.
What You'll Do
Greet every patient with a compassionate and professional attitude
Check patients in and out using our EMR system (eClinical Works)
Schedule appointments and manage patient communications via NexHealth and MyAdvice
Answer incoming phone calls and promptly respond to voicemails
Communicate with referring providers and pharmacies
Verify insurance, obtain patient information, and process payments and copays
Handle referrals (incoming and outgoing) and request medical records
Fax and scan all patient-related documents
Maintain patient confidentiality and comply with HIPAA at all times
Perform additional administrative tasks as assigned
What We’re Looking For
Education & Experience:
High school diploma or equivalent
Minimum 2 years experience in a medical front desk or healthcare administrative role
Experience with EMRs (preferably eClinical Works)
Familiarity with medical terminology, insurance verification, and referrals
Skills & Attributes:
Excellent communication and customer service skills
Ability to multitask and adapt in a fast-paced clinic environment
Strong organizational and time-management skills
Dependable and team-oriented with a can-do attitude
Upholds our values of compassion, integrity, accountability, and teamwork in every interaction
Core Values We Live By
Compassion: We care deeply for our patients and each other
Integrity: We uphold the highest standards in every decision
Accountability: We take ownership of our roles and responsibilities
Teamwork: We support and rely on one another to deliver the best care
Benefits
401(k)
401(k) matching
Dental insurance
Disability insurance
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Retirement plan
Vision insurance
Working at ECPC
This position involves frequent interaction with patients, providers, and clinical staff. You’ll need to be comfortable with periods of standing and walking, and be capable of lifting up to 50 lbs without assistance. Our work can be fast-paced and occasionally stressful, but we always support one another like family.
We believe every team member deserves respect, opportunities to grow, and the chance to be part of something meaningful.
Equal Opportunity Employer
ECAA is an equal opportunity employer and does not discriminate against any applicant or employee on the basis of age, race, color, religion, sex, national origin, genetic information, disability, or other legally protected status. This policy extends to all terms, conditions, and privileges of employment, as well as the use of the Company's facilities and participation in all activities sponsored by the Company.
Ready to make a difference?
Apply today and become part of a team that truly cares.
Position: Front Desk Receptionist
Location: Knightdale, NC
Status: Full-Time | Non-Exempt
Department: ECPC Pain Specialists – Administrative
Reports to: Clinic Manager / Leadership Team
About ECPC Pain Specialists
At ECPC Pain Specialists, we are committed to delivering exceptional care by focusing on what matters most—our patients and each other. Every team member plays an important role in helping patients regain quality of life. Guided by our core values of compassion, integrity, accountability, and teamwork, we foster a supportive environment where your contributions truly make a difference.
About the Role
As the Front Desk Receptionist, you’ll be the warm, welcoming face of our clinic—the first person patients see and speak with when they arrive. This is more than just a front desk role; it’s an opportunity to be a trusted part of each patient’s care journey. You’ll work in a fast-paced, team-focused environment where communication, kindness, and professionalism are key.
What You'll Do
Greet every patient with a compassionate and professional attitude
Check patients in and out using our EMR system (eClinical Works)
Schedule appointments and manage patient communications via NexHealth and MyAdvice
Answer incoming phone calls and promptly respond to voicemails
Communicate with referring providers and pharmacies
Verify insurance, obtain patient information, and process payments and copays
Handle referrals (incoming and outgoing) and request medical records
Fax and scan all patient-related documents
Maintain patient confidentiality and comply with HIPAA at all times
Perform additional administrative tasks as assigned
What We’re Looking For
Education & Experience:
High school diploma or equivalent
Minimum 2 years experience in a medical front desk or healthcare administrative role
Experience with EMRs (preferably eClinical Works)
Familiarity with medical terminology, insurance verification, and referrals
Skills & Attributes:
Excellent communication and customer service skills
Ability to multitask and adapt in a fast-paced clinic environment
Strong organizational and time-management skills
Dependable and team-oriented with a can-do attitude
Upholds our values of compassion, integrity, accountability, and teamwork in every interaction
Core Values We Live By
Compassion: We care deeply for our patients and each other
Integrity: We uphold the highest standards in every decision
Accountability: We take ownership of our roles and responsibilities
Teamwork: We support and rely on one another to deliver the best care
Benefits
401(k)
401(k) matching
Dental insurance
Disability insurance
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Retirement plan
Vision insurance
Working at ECPC
This position involves frequent interaction with patients, providers, and clinical staff. You’ll need to be comfortable with periods of standing and walking, and be capable of lifting up to 50 lbs without assistance. Our work can be fast-paced and occasionally stressful, but we always support one another like family.
We believe every team member deserves respect, opportunities to grow, and the chance to be part of something meaningful.
Equal Opportunity Employer
ECAA is an equal opportunity employer and does not discriminate against any applicant or employee on the basis of age, race, color, religion, sex, national origin, genetic information, disability, or other legally protected status. This policy extends to all terms, conditions, and privileges of employment, as well as the use of the Company's facilities and participation in all activities sponsored by the Company.
Ready to make a difference?
Apply today and become part of a team that truly cares.
Position Closed
This job is no longer accepting applications.