Front Desk Receptionist

About us
Farragut ENT & Allergy
Job title
Front Desk Clerk – Farragut
Reports to
Front End Manager
Job purpose
The purpose of this position is to greet, direct, and schedule patients and visitors serving as the first and final contact with people entering and leaving the clinic. This position will provide excellent customer service, accurate data input, and maintain a pleasant disposition.

Duties and responsibilities
Information Input
Inputs accurate information in all required fields:
name, address, social security number, phone number(s), date of birth, referring physician, primary care physician, emergency contact, and any other data provided by the patient
Insurance information (for one or more insurances depending on patient) including member number, group number, insurance company, effective date, copay (when applicable), and insurance holder.

Patient health information including pharmacy and drug allergies for new patients and patients updating paperwork
Scans all updated insurance cards and paperwork into appropriate locations in the EMR and PM system
Clinic Preparation
Prepares and prints daily encounters and charge slips for all patients on the Farragut schedule and outlying clinics as directed.

Pulls referrals from referral drawer for all new patients to attach to prepared charts.

Patient Scheduling
Schedules follow up appointments per provider direction after patient appointment.

Provides appointment reminder card to patient for follow up visit.

Customer Service
Greets patients and visitors in a prompt, courteous, and helpful manner.

Speaks loud and clear so patients can hear and respond.

Screens all patients arrive at the practice, responding to routine requests for information, and directing all requests as necessary and when required.

Responsible for timeliness of patient flow.

Billing Support Services
Collects patient copays and remaining balance (when applicable) from patient at time of service
Provides patient with receipt of transaction
Posts patient payments to account accurately, at time of collection
Collects all charge slips and submits to billing manager daily
Provides original Day Sheet and signed Receipts to billing manager at the end of each day to support in closing the books
Other Duties
Supports phone room by answering phone call overflow and scheduling patients as necessary
Performs schedule changes as requested by management including phone call notification of patients
Acts as a member of the team that rotates early and late clinic responsibilities
Travel to other locations to support clinics when necessary.

Performs other duties as assigned.

Qualifications
Required
High school education or G.E.D. equivalent
Previous experience with computer applications
Previous customer service experience
Preferred
Possess the tact to deal effectively with patients, physicians and other employees in the practice.

Possess a knowledge of office procedures and office equipment as well medical terminology.

Possess strong oral and written communication skills.

Schedule
Monday 8:30 am – 5:00 pm, Tuesday 8:30 am – 5:00 pm, Wednesday 8:30 am – 5:00 pm, Thursday 8:30 am – 5:00 pm, Friday 8:30 am – 5:00 pm
Please note – the scheduled end time may vary depending on physician clinic. This position must stay at their station until the final patient is checked out.

Job Type: Full-time
Pay: $16.00 - $17.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Education:
High school or equivalent (Preferred)
Experience:
Customer service: 1 year (Preferred)
Computer skills: 1 year (Preferred)
Work Location: In person