Front Desk Receptionist/Medical Assistant

Job Summary:
The Medical Office Front Desk Receptionist is the first point of contact for patients and visitors at our ENT Medical Practice. This role is responsible for providing a welcoming and professional environment, managing patient check-in and check-out processes, scheduling appointments, verifying insurance, and supporting the daily administrative operations of a busy medical office. The role will also have Medical Assistant responsibilities.

Key Responsibilities:
Patient Reception & Check-In
Greet patients and visitors warmly, ensuring a friendly and professional atmosphere.

Register new and returning patients, verify and update personal and insurance information, and obtain necessary signatures and forms.

Collect co-pays, payments, and provide receipts as needed.

MA Tasks
Appointment Scheduling & Coordination
Schedule, reschedule, and cancel patient appointments using the practice management system, optimizing provider schedules and minimizing wait times.

Confirm upcoming appointments and communicate any necessary pre-visit instructions.

Coordinate referrals, diagnostic testing, and follow-up appointments as directed by providers.

Administrative Support
Answer incoming calls, respond to inquiries, and direct calls or messages to the appropriate staff or department.

Manage the front desk area, maintain patient flow, and monitor the waiting area for cleanliness and comfort.

Process incoming and outgoing mail, faxes, and other correspondence.

Assist with medical record requests and ensure the confidentiality and security of patient information.

Insurance & Billing Support
Verify insurance eligibility and benefits prior to appointments.

Assist patients with billing questions and direct them to the appropriate staff for resolution.

Collect, post, and reconcile payments as needed.

Compliance & Customer Service
Maintain patient confidentiality and adhere to HIPAA and practice policies at all times.

Provide exceptional customer service, addressing patient concerns with empathy and professionalism.

Participate in staff meetings and training sessions as required.

Qualifications:
High school diploma or equivalent required; additional training or certification in medical office administration preferred.

Previous experience in a medical office or healthcare setting is highly desirable.

Proficiency with electronic health records (EHR), scheduling software, and Microsoft Office Suite.

Excellent communication, interpersonal, and organizational skills.

Ability to multitask, prioritize, and work efficiently in a fast-paced environment.

Strong attention to detail and a commitment to patient confidentiality and customer service.

Physical Requirements:
Prolonged periods of sitting and computer use.

Occasional standing, walking, and light lifting (up to 15 pounds).

Job Type: Full-time
Pay: From $23.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance
Work Location: In person