Front Desk Receptionist

Job Summary
We are seeking an energetic and professional Front Desk Medical Receptionist to be the welcoming face of our organization. In this vital role, you will manage front desk operations, handle multi-line phone systems, and provide exceptional customer service to patients and their families as well as other medical staff. Your organizational skills and office management expertise will ensure smooth daily operations, creating a positive first impression and supporting the overall efficiency of our office environment. This paid position offers an exciting opportunity to develop your administrative and customer support skills in a dynamic setting.

Duties
Greet patients warmly, ensuring they feel welcomed and attended
Answer multi-line phone systems with professionalism, directing calls accurately and efficiently
Manage appointment scheduling and calendar coordination for staff and surgeons
Perform data entry, filing, and maintain organized records using Microsoft Office, and other office software
Some knowledge of Epic EMR Preferred
Knowledge of Insurance types Commercial or HMOs Required
Knowledge to obtain Referrals and Authorizations Required
Handle patients inquiries with excellent phone etiquette and provide customer support as needed
Maintain confidentiality of sensitive information while ensuring all office procedures run smoothly
Support office management tasks such as mail handling, and maintaining cleanliness of common areas
Skills
Proven experience in office management or administrative support roles with strong organizational skills
Epic, Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), Google Workspace (Outlook, Calendar, Docs), and basic computer literacy
Experience with multi-line phone systems and excellent phone etiquette skills
Bilingual abilities are highly valued to serve diverse client needs effectively
Exceptional customer service skills with a friendly, professional demeanor
Ability to manage time efficiently and prioritize tasks in a fast-paced environment
Previous experience as a medical receptionist is required
Join us to be part of a vibrant team dedicated to delivering outstanding service while supporting the daily operations of our organization. We value proactive individuals who thrive on organization, communication, and making every visitor’s experience positive!

Pay: $20.00 - $22.00 per hour
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Work Location: In person