Front Desk Receptionist/Office Assistant

The Ballard Clinic is a busy, established private group practice of outpatient mental health therapists, primarily serving children, adolescents, and families at our Edina and Wayzata locations. Each clinic has a front desk Receptionist who is primarily responsible for checking in clients at their location in a sensitive and respectful manner, collecting client payments, and scheduling follow-up appointments, as well as assisting with client calls. The Receptionist also assists with general operations of their location and provides functional support to the clinical staff. Candidates must be independent, detail-oriented, driven, collaborative, and enhance our fun, connected, and positive-minded group.

Job Duties and Responsibilities:
1. Front Desk Reception
Check-in and welcome all clients and/or visitors in a timely and professional manner
Maintain a presentable and clean reception area and clinic
Schedule and/or reschedule follow-up appointments for therapists
Answer incoming calls, respond to emails, or return voicemails regarding cancellations and rescheduling appointments
Assist Intake Coordinator with overflow calls
Sort incoming correspondence including mail and faxes; scanning
2. Billing & Medical Records
Collect client payments, accurately input into system, and provide client receipts
Assist the Billing Manager for basic billing issues, including but not limited to contacting clients regarding expired credit cards, coordination of benefits and eligibility checks.

Review intake documentation of new clients at designated location for completeness
Assist Intake Coordinator in following up with clients on paperwork, required information, and other client-related materials
Assign correct billing codes when scheduling appointments
Accurately document conversations and interactions with clients
Respond to record requests, ensuring appropriate release of informations (ROIs) have been obtained.

3. Business Operations
Maintain supplies, forms and documents for office
Follow and enforce all agency policies and procedures
Help to establish processes, and/or making them more efficient
Attend weekly staff meeting
Cover administrative tasks at clinic location as needed
4. Other duties as assigned
Job Types: Full-time, Part-time
Pay: $23.00 - $25.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Experience:
Customer service: 1 year (Preferred)
Ability to Commute:
Edina, MN 55439 (Required)
Ability to Relocate:
Edina, MN 55439: Relocate before starting work (Required)
Work Location: In person