Front Desk Receptionist/Office Assistant: Outpatient Physical Therapy

Job Summary
We are seeking a dynamic and friendly Front Desk Receptionist/Office Assistant to join our outpatient physical therapy clinic. In this vital role, you will be the first point of contact for patients and visitors, providing exceptional customer service while managing administrative tasks with efficiency and professionalism. Your energetic approach will help create a welcoming environment, ensuring smooth clinic operations and supporting our healthcare team in delivering outstanding patient care. This paid position offers an exciting opportunity to develop your skills in medical administration within a vibrant, patient-focused setting.

Duties
Greet patients and visitors warmly, ensuring a positive first impression and guiding them through check-in procedures
Manage patient scheduling using EMR (Electronic Medical Records) systems such as Prompt
Verify insurance coverage and process medical collections accurately, including Medicare and health insurance claims
Maintain and update patient records while adhering to HIPAA and clinical confidentiality policies
Assist with documentation review, CPT (Current Procedural Terminology) coding, ICD-9/10 coding, and medical billing processes to ensure accurate record-keeping
Answer incoming phone calls with professional phone etiquette, directing inquiries appropriately and scheduling appointments as needed
Support clinical staff by managing medical records, filing documents, performing 10-key typing, and handling electronic health records (EHR) management tasks
Perform clerical duties such as data entry, filing, and maintaining organized medical files to support efficient clinic operations
Experience
Previous clinic or medical office experience is highly preferred, especially within outpatient physical therapy or dental clinics
Strong knowledge of EMR/EHR systems such as Epic, Meditech, Athenahealth, or eClinicalWorks
Familiarity with medical coding including CPT, ICD-9/10 coding standards for accurate documentation review and billing processes
Experience in medical billing and collections, with understanding of health insurance procedures including Medicare requirements
Bilingual abilities are a plus to serve diverse patient populations effectively
Demonstrated proficiency in Microsoft Office Suite (Word, Excel) along with excellent computer skills for administrative support
Exceptional customer service skills with the ability to communicate clearly over the phone and in person while maintaining professionalism at all times
Knowledge of clinical confidentiality policies and healthcare regulations such as HIPAA is essential for safeguarding patient information
Join our team to be part of a supportive environment where your organizational skills and enthusiasm make a real difference in patients’ lives! We value dedicated professionals committed to delivering top-tier administrative support in a fast-paced outpatient setting.

Pay: $17.00 - $22.00 per hour
Expected hours: No more than 40.0 per week
Benefits:
Paid time off
Work Location: In person