Front Desk Receptionist - Ophthalmology

Overview
Join our dynamic ophthalmology practice as a Front Desk Receptionist and become the welcoming face of our clinic! In this energized role, you will be the first point of contact for patients, providing exceptional customer service while managing a variety of administrative and clinical support tasks. Your enthusiasm and organizational skills will help ensure smooth daily operations, accurate documentation, and a positive experience for every patient. This position offers an exciting opportunity to work in a fast-paced healthcare environment where your contributions truly make a difference.

Responsibilities
Greet patients warmly, verify appointments, and check-in/check-out efficiently using Electronic Health Record (EHR) systems such as Epic, Meditech, or Athenahealth
Schedule appointments and coordinate patient flow to optimize clinic productivity
Collect and process medical payments, insurance information, and perform medical collections with accuracy
Manage patient records with meticulous attention to confidentiality and compliance with HIPAA policies
Assist with documentation review, coding (CPT, ICD-9, ICD-10), and billing procedures to support accurate medical billing and coding processes
Answer multi-line phone systems with professional phone etiquette; direct calls appropriately and handle patient inquiries promptly
Maintain organized filing of medical records, clinical documents, and administrative files using Microsoft Office tools
Support clinical staff by reviewing care plans, updating medical records, and ensuring compliance with health information management standards
Experience
Prior clinic or medical office experience is highly preferred, especially within ophthalmology or dental clinics
Demonstrated proficiency in EMR/EHR systems such as Epic, Meditech, eClinicalWorks, or Athenahealth
Strong knowledge of health insurance processes including Medicare, Medicaid, HIPAA regulations, and health information management
Experience with medical coding (ICD-10/ICD-9/CPT) and billing procedures is desirable
Bilingual abilities are a plus to effectively serve diverse patient populations
Excellent computer skills including Microsoft Office Suite; familiarity with electronic health records management is essential
Proven customer service skills with the ability to handle sensitive information discreetly and professionally
Strong clerical skills such as filing, typing (including 10-key), data entry, and phone communication are required
This role is ideal for motivated individuals who thrive in a busy healthcare setting. Your dedication to providing outstanding patient service combined with your organizational expertise will help create a welcoming environment where patients feel valued and cared for. Join us in making a meaningful impact on our patients’ vision health today!

Pay: $18.00 - $20.00 per hour
Benefits:
401(k)
Health insurance
Paid time off
Work Location: In person