Front Desk Receptionist- Outpatient Physical Therapy Clinic

Front Desk Receptionist – Physical Therapy Clinic
Location: Upland, CA
Job Type: Full-Time
Pay: $20-$22 per hour
About Us
We are a patient-focused physical therapy clinic committed to providing exceptional care and creating a welcoming experience for every patient. We are seeking a friendly, organized, and dependable Front Desk Receptionist to join our team and help keep our clinic running smoothly.

The ideal candidate is professional, personable, detail-oriented, and comfortable working in a fast-paced healthcare environment.

Position Summary
The Front Desk Receptionist will be responsible for providing excellent customer service while managing daily administrative and patient-related responsibilities. This position plays an important role in ensuring patients have a positive experience from check-in through their visits.

Key Responsibilities
Greet patients warmly and professionally upon arrival
Check patients in and out and assist with appointment scheduling
Answer incoming calls and respond to patient questions
Schedule, confirm, reschedule, and cancel appointments
Verify insurance eligibility and benefits prior to patient visits
Obtain, update, and accurately document patient insurance information
Assist with referrals, authorizations, and insurance-related documentation
Collect copays, deductibles, and patient balances when applicable
Prepare and organize patient charts prior to scheduled appointments
Ensure charts and patient records contain accurate and required information
Maintain accurate patient demographics and documentation
Communicate effectively with physical therapists and other clinic staff
Make outgoing calls to patients, insurance companies, and referring offices as needed
Assist with general administrative and front-office duties
Maintain a clean, organized, and welcoming reception area
Protect patient privacy and maintain confidentiality at all times
Qualifications
Previous experience in a medical office, physical therapy clinic, front desk, or healthcare setting preferred
Experience with insurance verification, benefits, and eligibility preferred
Experience with chart preparation
Excellent communication and interpersonal skills
Friendly, professional, and patient-focused personality
Strong attention to detail and organizational skills
Ability to multitask and prioritize responsibilities in a busy environment
Comfortable using computers, scheduling software, and electronic medical records
Reliable, punctual, and dependable
Ability to work independently while being a positive team member
Bilingual skills are a plus
What We Offer
Competitive hourly pay
401(k) retirement plan
Paid vacation
Paid sick leave
Paid holidays
Why Join our team!

If you enjoy working with people, staying organized, and being part of a healthcare team that makes a difference in patients' lives, we would love to hear from you. This is an excellent opportunity for someone who wants to build or continue a career in a professional physical therapy and healthcare environment.

How to Apply
Please submit your resume.We look forward to meeting you and welcoming the right candidate to our team!

Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Paid time off
Vision insurance
Ability to Relocate:
Upland, CA 91786: Relocate before starting work (Required)
Work Location: In person