Front Desk Receptionist (Part-Time) - Riverview, FL

Overview:

Front Desk Receptionist (Part-Time) - Riverview, FL

Academic Alliance in Dermatology is hiring a part-time Front Desk Receptionist to support our Riverview, FL clinic. This position is ideal for someone who thrives in a high-energy patient setting and enjoys balancing customer service with administrative responsibilities. In this role, you’ll be responsible for managing the patient experience from arrival to departure while ensuring accuracy in scheduling, insurance verification, and electronic records.

Schedule

Mondays, Wednesdays, Fridays

Hours: 8:00 AM - 6:30 PM (1-hour lunch break from 1:00 PM - 2:00 PM)

About Us: Academic Alliance in Dermatology is part of Anne Arundel Dermatology, a physician-led organization with over 300 providers across 110+ locations in 7 states. We provide comprehensive dermatologic care, including medical, surgical, and cosmetic services, and are committed to delivering high-quality care while supporting the growth and development of our team.

Responsibilities:

Job Duties/Responsibilities:

Create a welcoming and professional first impression by greeting patients and guiding them through the check-in and check-out process

Manage front desk communication by answering incoming calls, directing inquiries, and documenting accurate messages

Schedule patient appointments, coordinate referrals, and maintain provider calendars efficiently

Accurately enter and update patient demographics, insurance details, and required documentation in the EMR system

Review patient charts to confirm all required information, forms, and signatures are complete prior to visits

Monitor patient flow within the reception area and communicate updates with clinical staff as needed

Collect copays, balances, and other payments in a timely and professional manner

Maintain organized patient records by uploading, distributing, and managing incoming documents and correspondence

Assist patients with basic billing and insurance-related questions

Support inventory tracking and supply management, including ordering and restocking as needed

Complete end-of-day responsibilities such as running reports and reconciling payments (when assigned closing duties)

Ensure all incoming communications, including phone messages, faxes, and internal requests, are handled promptly

Collaborate with team members to support overall clinic operations and patient experience

Treat all patients with professionalism, empathy, and respect

Perform additional duties as assigned by management

Qualifications:
Qualifications

High school diploma or GED required

1-3 years of experience in a medical front desk, healthcare reception, or customer service

Experience in dermatology or a specialty medical practice is a plus

Familiarity with EMR/EHR systems preferred

Ability to work extended clinic hours and maintain focus in a high-volume setting

Skills & Abilities

Strong customer service and communication skills

Ability to multitask and stay organized in a fast-paced environment

High attention to detail, especially with data entry and insurance verification

Comfortable handling multi-line phone systems and office equipment

Understanding of HIPAA and patient confidentiality standards

Bilingual English/Spanish is a plus

Physical Requirements

Prolonged periods of sitting with occasional standing, walking, and reaching

Ability to operate office equipment and computers for extended periods

Ability to lift and carry up to 30 pounds as needed

Licensure/Certifications/Education:
Benefits (Full-Time Employees Working 30+ Hours/Week)

Medical, Dental, and Vision insurance (effective first of the month after start date)

Company-paid life and disability coverage

Voluntary benefits including critical illness and hospital indemnity

Paid time off and holidays

Retirement savings plan

Employee discounts on dermatology services and products