Front Desk Receptionist / Patient Coordinator

At our office we are committed to providing exceptional dental care in a welcoming, comfortable, and technology-driven environment. Our team focuses on comprehensive dentistry, cosmetic dentistry, dental implants, sedation dentistry, and advanced restorative treatments while delivering an outstanding patient experience from the moment a patient contacts our office.

We are seeking a friendly, professional, and highly organized Front Desk Receptionist / Patient Coordinator to join our growing team. The ideal candidate is personable, detail-oriented, and passionate about helping patients navigate their dental care while ensuring the office operates smoothly and efficiently.

Position Summary
As the first point of contact for our patients, you will play a key role in creating a positive and welcoming experience. You will assist patients with scheduling, insurance verification, treatment coordination, financial arrangements, and communication while supporting the clinical team and maintaining efficient daily operations.

Responsibilities
Greet patients warmly and provide exceptional customer service throughout their visit
Answer incoming phone calls, respond to patient inquiries, and schedule appointments efficiently
Confirm appointments and manage the daily schedule to maximize office productivity
Verify dental insurance benefits and explain coverage to patients
Assist patients with financial arrangements, payment processing, and financing options
Check patients in and out while ensuring all necessary documentation is completed
Maintain accurate patient records and update demographic, insurance, and medical information
Coordinate treatment plans and help patients understand recommended care
Communicate effectively with doctors, hygienists, and team members to ensure a seamless patient experience
Handle patient concerns professionally and help create a positive, supportive environment
Follow HIPAA guidelines and maintain patient confidentiality
Assist with administrative projects and general office duties as needed
Qualifications
Previous dental front desk experience preferred
Experience with Eaglesoft or other dental practice management software is a plus
Strong understanding of dental insurance verification and claims processing
Excellent communication and customer service skills
Professional phone etiquette and strong interpersonal skills
Ability to multitask and remain organized in a fast-paced environment
Strong attention to detail and problem-solving abilities
Proficiency with computers, email, and Microsoft Office applications
Positive attitude, reliability, and a team-oriented mindset
What We Offer
Competitive compensation based on experience
Paid time off
Opportunities for professional growth and development
Supportive and collaborative team environment
Modern dental office utilizing advanced technology
The opportunity to make a meaningful impact on patients' lives every day
If you are passionate about patient care, enjoy building relationships, and thrive in a professional yet friendly environment, we would love to meet you.

Pay: $18.00 - $30.00 per hour
Work Location: In person